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Controlling Your Buying
When
will one more stroke ruin the painting?
When will one
more ingredient spoil the soup?
When will one more item ruin your mix of merchandise?
Each and every piece of
merchandise is important to the success of a retail store. If you have too much merchandise, it'll stay
in your store longer than it should, and your store will be crowded. You'll eventually have to mark it down,
reducing your profits.
You also risk boring your
customers if they come into your store and see the same merchandise over and
over again.
On the other hand, if you
have too little merchandise, your store will look empty and no one wants to
come to a store with empty shelves.
More information
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Managing Your Stock
From a store's perspective, stock management means controllng the stock that is being bought so that customer needs are continually satisfied and maximm profitability is achieved. Remember: Merchandise is typically the largest single asset in a retail busines and, as such, its productivity is a critical determinant of any retailer's profitability. Read more |
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Telephone Customer Service
 In today's world, the one communication tool that remains a constant is the telephone. Using the telephone competently and courteously is essential to customer and client satisfaction. Poor telephone etiquette can have a disastrous effect on your telephone customer service - and bottom line. Here are some tips for providing excellent telephone customer service. More information |
