We had a way cool guest on the High Velocity Radio Show today by the name of David Eckoff. The focus of his message was on the customer experience, and what some companies are doing to make it a truly "WOW" experience.

But tonight, I wanted to talk about a quote that David referenced on the show today. I have heard it before, but hadn't thought about in a while. It goes something like this:

People may forget you say, people may forget what you do, but they will never forget how you made them feel...
 
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Strategic Business Communications would like to award Rancho Bernardo Inn with the Strategic Business Communications OOZE Award for August 2009. The OOZE Award is our way to show our appreciation for the outstanding attitude and follow through of the entire staff at the at the Rancho Bernardo Inn.      

 

"Obstacles are those frightful things you see when you take your eyes off your goal."