Article
Retailers Eye Opportunities
The economic and competitive environment is brutal, but, as the old saw goes, there may be some opportunities to make those lemons into lemonade.
While Wal-Mart's "Win-Play-Show" strategy could result in even sharper pricing on many of the most popular items it sells, retailers who compete against the Bentonville, Ark.-based giant might find ways to capitalize by seeking deals on local favorites that have been cut as part of Wal-Mart's strategy.
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Connected Experiences for Retail with Microsoft Dynamics?
How well do your sales associates and customer
service team actually know your customers? Do they approach each customer
encounter as a simple stand-alone transaction or as one element in a
multi-faceted relationship? Do your customers shop with you just occasionally,
when they happen to be "in the neighborhood"? Or do they visit you first when
they shop? Do they keep coming back? What would they say about their experiences
with your company in an online review? The answers to such questions are
strategic, and they depend on the ability of your frontline people to establish
and sustain enduring customer relationships.
Information technology
can help you accomplish this transformation by helping you connect your people
to the tools, processes, and information they need to excel in customer
interactions. And empowering a legion of customer relationship ambassadors can
deliver transformative value to your business.
Click here to keep reading the white paper.
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EZB Solutions Referral Program
Your referrals are appreciated and rewarded
You know that Microsoft Dynamics RMS helps you run your business better. Now help other retailers get the same benefits by referring them to us.
If you do, you'll get a thank you $ 25.00 VISA card for every referral who is approved. Better yet, if they buy Microsoft Dynamics RMS, we'll send you a $ 50.00 VISA card.
Call 1-866-677-7663 or send an email to ricardo@ezbsolutions.com and tell us who you wish to refer.
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