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Since conflict is inevitable, make it work for you.
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Conflict is normal in human relationships and conflict is a motor of change.
- John Paul Lederach
Conflict Styles
Kenneth W. Thomas and Ralph H. Kilmann define 5 different conflict styles: Competing, Collaborating, Compromising, Avoiding and Accommodating. Each has value in different situations.
Reflect:
- What is your most common conflict style? When does it work for you? When is it a hindrance?
- Consider a time when a conflict in which you were involved created a good result. What were the ingredients that made that happen? How can you replicate them?
- Identify another conflict that did not have such a happy ending. What was the difference between the two conflicts and how they were handled?
Take Action:
- Conduct a team meeting to create norms for the team to use during times of conflict. Discuss what the preferred conflict management style is of each team member. How will the team make conflict work for a positive result?
- Contact Forward Focus to learn more about the Thomas-Kilmann Conflict Mode Instrument and how it can help you manage conflict more effectively.
Copyright 2011 Forward Focus |
