Alaska Hotel & Lodging Association                           

October 2011

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AkH&LA Staff 

Gretchen Kenney

Executive Director

 

 Kendra Hamilton
Administrative Assistant

 

Mailing Address

330 E. 4th Avenue, Suite 201

Anchorage, AK  99501

 

Contact Information:

Tel: (907) 272-1229

Fax: (907) 272-1289

  www.akhla.org 

 

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AkH&LA Board of Directors

 

Executive Committee
 
 

Immediate Past Chairman
 
Yvette Hebard/Fairbanks Princess Lodge

Chair
Craig Pester/ARAMARK
 
Vice Chair 

Barbara Swenson, CHA/Clarion Suites, Rodeway Inn/Voyager Hotel, Quality Suites Near Convention Center

  

Secretary

Terry Wanzer/Best Western Landing

 

Treasurer

Steve Zadra/Princess Tours

 

PAC Chair

Tammy Griffin/The Hotel Group

 

At-Large
Terry Latham/Longhouse Alaskan Hotel

 
 
Regional Board Members 

 

John Ewing/Crowne Plaza

 

Sharlene Berg/CIRI Tourism

 
Nick Hammond/Seward Windsong

Jack Johnson/Best Western Kodiak 

Bill Rodasky/Arctic Caribou Inn

 

Dustin Adams/Regency Fairbanks

 

Jamie Fullenkamp/Sheraton Anchorage


 
Dave Arnott/McKinley Princess

 

Jill Pawson/The Hotel Alyeska

 

Ron Hewitt/Breeze Inn Seward

 

Steve Hamilton/Baranof Hotel

 

Gerd Krause/Westmark Anchorage

 
Allied Board Members

 

Walt Leffek/Hospitality Resources & Concepts
 
Dick Wells/Automated Laundry Systems & Supply
 
Clayton Halverson/Halverson Commercial Real Estate
 
Past Chairs

 

Dennis Lavey/Days Inn Anchorage


 
Jeff Butcher/Hotel Halsingland


 
Darren Nolan/Princess Alaska Lodges

  

Randy Comer/Parkwood Inn 

 

 

Emergency Planning and Preparedness

Lessons From Irene

 

Taking hoteliers and guests by surprise, alarm, and fear, Hurricane Irene serves as a learning experience for hoteliers nationwide, and exemplifies what the hospitality spirit is all about. Learn how this unprecedented natural disaster affected the hotels along the eastern seaboard and how you might prepare for a natural disaster of such magnitude.

 

Between hurricanes, earthquakes, fires, tornados, and flooding, one thing we've learned is that every city in every state is susceptible to something.  AH&LA surveyed members impacted by Hurricane Irene, and here is what they learned:

 

Top Issues Hoteliers Faced:

 

·Labor challenges (employees being unable to get to work)

·Power loss

·Wind damage

·Flooding

·Food spoilage

·Leaks

 

What Hoteliers Would Do Differently:

 

·Get a generator

·Better train employees

·Put a procedure for dealing with prepaid rooms needing to be cancelled

·Revise action plans

·Foster better employee communication

 

Action Items Every Step of the Way:

 

  In advance

·Establish an Emergency Team to act as leaders during a disaster

·Review your hotel's emergency plan with necessary employees

·Review insurance coverages and reporting requirements with your agent

·Get mutual aid agreements in advance

·Have failsafe keys or back up in place

·Secure storage of vital employee and financial records

·Assess threat for landscaping, nearby buildings, signs, etc.

·Designate a signal phone number for employees to call for the latest information on schedules, closing, rooms, etc.

·Hold a practice drill

 

  Approaching 

·Check all window and door locks

·Secure sandbags if flooding is anticipated

·Block rooms for employees and corporate team members

·Conduct inventory and order additional non-perishable food and paper products

·Procure additional cash for purchases post storm

·Store as much water as possible in tubs, sinks, and other containers, as well as ice

·Turn all coolers/freezers to lowest setting

·Provide glowsticks to guests and place in halls and stairs

·Keep guests informed with the latest information

 

  During

·Do not allow anyone to leave building, unless there is an extreme emergency

·Shut down elevator when sustained winds reach 40 mph

·Prohibit alcohol consumption by employees and guest

 

  After

·Survey damage and make temporary repairs

·Evaluate all food items (if there was a power outage)

·Get in touch with all staff and provide update

 

 

Preparation is the key!  Is your hotel and staff prepared for an emergency? Do you have a plan in place?

 

 

 

 

 

 

 

 

 

 

 

ADA Regulations 

 

Do you know how the new ADA regulations will affect your employees?  Test your knowledge with this quiz!

 

 

 Food and Beverage

Bring Sustainability to Food and Beverage Services with a Focus on Food

 By Cheryl Baldwin, Ph.D. Vice President of Science and Standards at Green Seal

 

Businesses that incorporate sustainable practices benefit with increased financial success. This was illustrated during the economic downturn in 2008-2009, when businesses committed to sustainability financially outperformed industry averages by 15 percent (Mahler et al., 2009). Sustainable practices in lodging and hospitality have traditionally translated to energy and water efficiency and waste reduction, for the rooms and conference space. For the food and beverage services, however, the focus should be on food.

 

Why food? The production, distribution, preparation, and disposal of food are sources of enormous environmental damage. The amount of energy used to produce, process, package, store, and transport food is seven-and-a-half times the amount of energy the food actually provides in return (Heller and Keoleian, 2000). This has led to the food supply contributing significantly to climate change, responsible for about one-third of global greenhouse gasses (Bellarby et al., 2008). Agriculture is also one of the primary sources of biodiversity loss (Convention on Biological Diversity, 2010). Topsoil is being lost at rates significantly greater than it is being formed. Agriculture is responsible for two-thirds of fresh water use and 70 percent of the pollution of rivers and streams (Food and Agriculture Organization of the United Nations, 1995; United States Environmental Protection Agency, 1998). As a result, most of the environmental impact from the day-to-day operation from food and beverage services isn't from energy or water use, it is from the food purchased or wasted (Baldwin et al., 2010). The damage from food - the "foodprint" - can be reduced to become more sustainable and better for the planet, its people, and your bottom line.

 

Eliminating food purchases would certainly improve the environmental footprint of your food and beverage service, but wouldn't be good for business - food must be purchased. What can help is reducing wasted food and making more responsible food choices.

 

Reduce Food Waste

Reducing the amount of wasted food is one of the most effective sustainability practices to add, and perfect, in food and beverage services because it eliminates all the inputs and impacts of producing the food in the first place - and saves you money. Typically 4 percent to 10 percent of food purchased at a food service operation is wasted before it reaches the customer (LeanPath, 2008). In addition, diners leave about 17 percent of their meals uneaten (Bloom, 2010). There are many approaches to reducing wasted food such as, precise forecasting, reducing trim waste (yield testing can help manage this), better portioning, and improved ordering practices (Green Seal, 2008; Gossling et al., 2010). However, effective food waste reduction, and associated cost savings, first begins by:

  • Conducting a baseline waste audit and assess current practices. To reduce waste you have to know how much there is and where it is coming from. Measure all the food waste from the kitchen and customer waste. Pay attention and record how it was made and why. This will help determine which practices should be implemented to reduce food waste.
  • Creating a food waste management plan - following the food waste hierarchy. What are the goals (be specific) and how will they be achieved (what is changing)?
  • Monitoring progress to ensure that the plan is being followed and is effective at achieving the goals.   If it isn't, then make appropriate changes to get to your goals. 

Choose Responsible Food

In addition to reducing wasted food, making different choices on food purchased can shrink the "foodprint." This can be achieved by two ways, 1) purchasing responsibly grown options, such as those with reduced fertilizer and other inputs (e.g., organic), less tillage, and well-managed grazing (Bellarby et al., 2008; Cederberg, 2003) and 2) choosing food with a small environmental burden. Red meat typically has the highest environmental burden of food choices - poultry and pork are not as high a burden as red meat - and vegetables and grains usually have a very small "foodprint" (Gossling et al., 2010). However, any kind of food grown in heated greenhouses or transported by airplane can come with a very high burden (Mogensen et al., 2009). Credible certification programs can help you identify responsibly grown options such as: USDA Organic, Food Alliance, Rainforest Alliance, Protected Harvest, Marine Stewardship Council, Best Aquaculture Practices Certification, and Bird Friendly.

 

Switching to a responsible menu doesn't have to cost more, and can result in savings by:

  • Reducing red meat with portion size adjustments or by replacing an entrée. Red meat is expensive to finding ways to trim down the amount purchased saves money.
  • Increasing vegetarian options. These tend to be low-cost items to help save money.
  • Sourcing seasonal and local sustainable options since they are usually lower-cost.
  • Choosing fresh sustainable options with less packaging. Processing and packaging cost you money and add to the environmental burden of the food.
  • Buying fish that is not at risk of being overfished. Many facilities that feature more sustainable seafood options find that they end up being big sellers.
  • Being flexible. Have menus and recipes that can be easily adaptable to allow for food cost optimizing as seasons and availability changes. 

Details about adding sustainability to food and beverage services, including more about how to focus on food, are covered in the new book, Greening Food and Beverage Services: A Green Seal Guide to Transforming the Industry. The book covers environmental challenges that result from food and beverage services and ways to address them that lead to lasting business benefits. A range of food services have started on this path, from small independent coffee shops to national conference centers and every cafeteria, restaurant, and catering service between. Many stories of these leaders are included in the book to help inspire such change and to outline how to implement the changes.

 

From the Front Desk

Time is running out to purchase a ticket for the 2011 Government Relations Fundraiser! 

 

Would you like the chance to win up to $5000?

The AkH&LA Raffle is back in "Action" and we are excited about the opportunity to put some Benjamins in your pocket. Help support our Government Relations Program by purchasing tickets to our 2011 Raffle.

 

This year we are doing cash prizes

 

Grand Prize: $2500

1st Prize: $1000

Three 3rd Place Prizes: $500

 

The more tickets you purchase, the greater your chance to win up to $5000 in cash!

Only 1200 tickets will be sold this year.

 

Get yours now! Tickets are $20 each

Ticket holders do not need to be present to win. 

The drawing will be held  October 31, 2011.

 

All tickets sales must be reported and turned into the AkH&LA office no later than October 14th! 

 

Contact our office at 272-1229 for more information

Events

AkH&LA Stars of the Industry-Don't forget to nominate your Stars! 

 

Its that time of year again!  It's time to nominate your Star Performers for the 2011 Stars of the Industry Awards Program!  This star studded awards gala, to be held Saturday, January 14, 2012 at the Sheraton Anchorage Hotel, honors and celebrates outstanding service and achievement in the lodging and hospitality industry during 2011.  It recognizes lodging employees and supplier members who symbolize the highest quality service in Alaska's Hospitality Industry.  We've also expanded our Allied section to include individual awards for vendor employees and managers.  Nominate your Star Performers for this industry award and give us all an opportunity to commend their dedication and star achievements!

 

To help make this event successful we need nominations from you! 

Take a few moments and reflect upon your star performers of this past year.  Pass this on to your Human Resources Director and staff so they can shine light on the superior service providers who made a difference in 2011.   Also consider the vendors you do business with that are members of the organization. We can supply you with posters to display at your property or business so your entire staff can take part in this by honoring a fellow employee. You may also want to consider star performers from other properties or businesses that you would like to see celebrated for their efforts to make our industry shine. 

 

Nominations are due November 1, 2011.  Look for your nomination packet in the mail!  Contact our office at 272-1229 for a nomination form, or download a form from our website www.akhla.org

 

  

AH&LA 2011 Fall Conference

 

Held in conjunction with the International Hotel, Motel + Restaurant Show
November 11-15, 2011
New York, New York

 
As 30,000 hospitality professionals arrive at the world's largest tradeshow, share insight, exchange strategies, and network with an exclusive mix of hotel owners and general managers.

Come to the AH&LA Fall Conference and join preeminent industry leaders for the:

· AH&LA Welcome Reception
· Hospitality Leadership Forum
· HotelPAC Reception and Auction
· AH&LA Board of Directors meeting
· AH&LA Inaugural Gala honoring Incoming Chair Nancy Johnson, CHA, executive vice president and chief development officer, Americas, Carlson Hotels Worldwide
· Committee meetings
 

Membership Spotlight

 

Starting in November we will be featuring one member each month in our newsletter.  Take advantage of this opportunity to promote your property or business!  Contact us at 272-1229 for more information. 

 

Put your business in the hospitality industry spotlight!

 

Education

AHLEI October Ad

 

 

 

209 Hospitality Students Receive Scholarships

 

The American Hotel & Lodging Educational Foundation (AH&LEF), the not-for-profit affiliate of the American Hotel & Lodging Association (AH&LA), awarded 209 scholarships, totaling $297,000, through three of its core programs - the Annual Scholarship Grant, Incoming Freshman Scholarship, and Graduate Scholarship programs. 

The Annual Scholarship Grant Program, the Foundation's biggest program, is co-administered with 85 universities and colleges.  In 2011, 194 students, nominated by AH&LEF-affiliated schools, received $244,000 in funds.  The program is funded from proceeds of the Americas Lodging Investment Summit (ALIS); the Foundation's Annual Giving Campaign; previous AH&LEF capital campaigns, as well as annual special events, including the Big Apple Auction, Golf Classic, and Hospitality Heritage Dinner Tribute, as well as the following scholarship funds:

  • AH&LA Allied Members
  • Steve Belmonte
  • Melinda Bush
  • Carlson Family Foundation
  • John Clifford Memorial
  • Cecil B. Day Memorial
  • Handlery Foundation
  • Conrad N. Hilton Memorial
  • Creighton Holden Memorial
  • Steve Hymans Memorial
  • Richard Kelley
  • Richard Kessler
  • J. Willard Marriott Memorial
  • Curtis C. Nelson

This is the fourth year for two new AH&LEF scholarships - incoming hospitality management freshmen and graduate students.  Seven incoming freshmen received scholarships totaling $13,000, and eight graduate students received $5,000 scholarships.  Funding for the freshman scholarships is provided by monies set aside from AH&LEF's last major capital fundraising initiative, the New Century Campaign, and the graduate program is funded from a portion of the ALIS proceeds. 

In total, AH&LEF awarded almost $400,000 to 265 hospitality management students through its 10 academic scholarship programs this year. For more information about AH&LEF scholarships and other programs, contact Christa Boatman, manager of foundation programs, at (202) 289-3139 or cboatman@ahlef.org or visit www.ahlef.org 

 

 


 

Revised Lodging Security Officer (LSO) Training Programs Addresses Current Security Challenges

 

The past decade has brought many new security challenges for hotels, which are addressed in the American Hotel & Lodging Educational Institute's revised Lodging Security Officer (LSO) training program.

The self-study program that includes four modular textbooks, a DVD, and a workbook with progress quizzes, is designed to increase the professionalism of security officers and other employees who perform security functions at a property. The program provides general security-related techniques as well as hospitality-specific information that employees need to know to balance security procedures and guest service. New and updated topics included in this new edition of the Lodging Security Officer program include:

  • Revised Americans with Disabilities Act (ADA) regulations
  • Child trafficking/protection of children
  • Expanded bomb search information
  • Anti-terrorism/signs of terrorism
  • Foodborne illnesses
  • Active shooters
  • Handling the death of a guest
  • Hostage situations
  • Shelter-in-place

Subject matter experts who provided insight and direction on the program's revision included loss prevention professionals from Marriott International (Carol D. Owens and Daniel Danson), Starwood Hotels and Resorts (Clarence Izzard), InterContinental Hotels Group (Amanda Crosby), Hyatt Hotels (Todd Locke), Hilton Hotels & Resorts (Mike Dove),and Interstate Hotels & Resorts (Jim Cunningham)The Lodging Security Officer program can be used to prepare for the Certified Lodging Security Officer (CLSO) designation, one of three professional certifications that AHLEI offers for hotel security personnel. 

 Lodging Security Officer is available for $159.95 for AH&LA members; $199.95 for nonmembers.  To order, visit www.ahlei.org or call 800-752-4567 or 517-372-8800. 

 

 

 

Upcoming Events

ATIA will be holding their annual convention and trade show in Juneau October 4-6, 2011.  Here are some of the highlights:

  • The theme of the year is "Making the Magic Happen" with an expectaction of upwards of 500 delegates
  • Sponsorship opportunities and trade show booths are available on a first-come, first-served basis
  • A live and silent Government Relations Auction ( all donations are appreciated!)
  • Discounted airfare is available on Alaska Airlines using discount code ECMJ16 and many Juneau hotels are offering reduced room rates while they last.

Updated details and the agenda is available at http://www.alaskatia.org/Events/Annual-Convention.aspx.

 

For a registration packet click here

For a GCI Small Business and Rural Delegate Scholarship Application  click here  

Information Center

One of the benefits to membership is access to the information center of the American Hotel & Lodging Association. If you have a question about the industry, Tamika is a great resource to research the topic for you and find websites, articles and details on what you need.  Typically she is able to respond in just 48 hours. 

 

 

For more details, visit AH&LA's Website.

For questions, please contact AH&LA Senior Vice President of Governmental Affairs Kevin Maher at kmaher@ahla.com or (202) 289-3147.

 

Looking for more?  The AH&LA Information Center has a variety of articles and resources covering every area of a lodging property.  Contact Tamika Figgs, research manager, at (888) 743-2515 or tfiggs@ahla.com to have resources sent to you or your members. 

 

AkHLA Classifieds

From time to time we're contacted by members looking for certain items for their properties, ways to get rid of certain reusable items during remodels, need for employees, etc. This classified section will be included in every newsletter issue to help members get this type of information out to the industry.  If you have a need or want us to get the word out on something send them to Kendra Hamilton in the AkH&LA office at kendra@akhla.org  

In order to reduce the amount of paper used at the association and to provide information to our memebers in a more timely manner, the organization has opted to send our communications via an electronic format.  If you would like anyone from your staff to receive these communications please send us their email address as well as their contact information and we'll get them added to our system.  This is a great way to keep your entire staff up to date on whats happening at the association and within the industry.  Email addresses can be sent to the AkH&LA office at info@akhla.org.