The Control System Integrators Association (CSIA) began its Certified Member Program in 2001. The program grew out of the CSIA's best practice and benchmarking process. The program gives members a way to evaluate their business and a method for continuous improvement.

Probably more important to you, the program gives prospective clients a way to simplify the process of selecting and working with a system integrator. Patti Engineering became a certified member in 2002. By choosing a CSIA Certified Member who has completed a certification audit based on CSIA best practices you gain:

• A company that believes the end customer must be the focus and ultimate beneficiary of their efforts.



• A dedication to continuous improvement as a prerequisite to ongoing success in the marketplace.



• A quality management system that generates benefits for customers as well as the organization.



• A belief that quality efforts are more productive when directed toward prevention rather than correction.



• A belief that a good reputation is essential to attracting the customers necessary for a healthy business.



• The use of benchmarks to raise the standard of excellence of the market we serve.



• Operations and execution to sound policies, practices, and standards to provide a superior product and a reduced cost.

The CSIA Certification Process is very similar to the familiar ISO-9001 certification. CSIA Certification is becoming more widely recognized as an industry specific mark of excellence for system integrators. You can get more information about the CSIA at www.controlsys.org. Also check out their free resources on selecting and working with integrators.

P.S. If you want to lower your risks when selecting a partner for system integration, give Patti Engineering a call. As a CSIA Certified Member we understand the importance of our customer's needs and we have a process in place to ensure we meet those needs.