Singletree Technologies Newsletter
WebPDM Remote Help Desk
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Greetings!
 
Gerber Technology's WebPDM has helped hundreds of businesses to automate and standardize their product specification and development processes.  A key to this standardization is ongoing and consistent administration.  However, many companies find themselves with a lack of resources to handle the administration function.  It ends up becoming an additional job of someone who also juggles several other functions. 
 
Singletree Technologies has been able to solve this problem for several clients by setting up a remote help desk.  These services allow our clients to get the administration and support coverage they need for WebPDM.  Whether you are in need of first level support or just want to supplement the support you already have, Singletree Technologies has the solution for you.  
How Does it Work?

WebPDM FS 
Working with your IT department, we can access your WebPDM server remotely to perform admin functions for your users.  We can also view the user's desktop if needed in order to pinpoint specific issues.  All issues are managed with case numbers in our help desk system.  This allows for better tracking and a quicker resolution of your issues. 
Where can we help you?  Call center 120
  • User administration
  • Permissions management
  • Form administration
  • Printing management
  • Data table set up
  • On line training and hand-holding
  • Bug support and follow up
  • WebPDM upgrade support
  • New report creation (additional charges will apply)
About us:  Singletree Technologies is a software and consulting company that focuses exclusively on the Fashion Industry. Our management team has over 50 combined years experience in the business and technology aspects of Fashion. We are experts at providing the right technology solution that provides real business value.
 
Thank you,
 

Vincent Candela
Singletree Technologies