Well, it’s official: summer has arrived. The weather is changing, kids are out of school and a different vibe tends to take over - less harried, more relaxed and perhaps with time to do some of the things you don’t have a chance to do at other times of the year. (And no, we’re not talking about working on your tan).

TelePacific would like to help you make the most of that time, at least where your telecommunications service is concerned. There are many customer resources available that you may not be aware of, or that you may not have had time to use. We’re all busy...who has time to flip through user guides and instruction manuals? Well, would you make the time if you knew that reading those documents would help you and your employees be more productive? That it would mean you didn’t have to waste time being frustrated when you have questions? And that it would mean you will get the most “bang for your buck” from your telecom service?

We thought so. So visit our welcome page and check out the demo of OneCentral, TelePacific’s online account management tool. The demo walks you through the features and functionality you have at your fingertips with this powerful tool. For starters, you can access a multitude of details about your account:

• Customized reports
• A snapshot of account activity by billing cycle
• Usage detail records in different formats (so you can download and manipulate the data, or just keep a hard copy record)
• A variety of call reports such as detail reports of all usage, or usage summaries by phone number or by location

You can also access user guides and quickstart guides for everything from Call Central to Conference Central to a full list of features available with our voice plans. One of those cool features is speed call, which allows you to program either eight or 30 frequently-dialed numbers (depending on your plan) that can be dialed at the touch of two or three buttons - without dialing the whole phone number.

And there’s more! You can find step-by-step instructions on how to set up a six-way conference call (you and five other numbers). And you can learn how to use the “Call Forward Variable” option, which allows you to send calls from your office number to any number you like - another extension in the office, your cell phone, even your home phone. That means you can work remotely (for those days when the babysitter cancels or the air conditioner repair man is due to visit) and it is seamless to your customers.

There is also information to explain your bill, if you have questions or just want an overview of what it all means. An actual bill is displayed with call-out boxes defining each section and what is included, as well as explaining how invoices are billed. And there is information on how to contact Customer Care, including contact information for managers if you feel you need to escalate your question or issue beyond the person who answered the phone. At TelePacific, we believe the “Customer is King” and want you to be supremely satisfied with your telecommunications service.

All of this information—and more—is available on our Welcome page. Whether you’re a new customer just learning about the services you can access, or a long-term customer who would like a refresher on the tools available to you, we welcome you to learn more about just how productive and efficient we can help you and your employees become!