SmartNews from WineWare Software

Welcome to SmartNews! It is our objective to keep you informed about our company, upgrades and new features in our products. We will be sharing tech tips for both our wine club and POS Systems. We hope you enjoy SmartNews!

Backup, Backup, Backup

You've all heard the stories. My computer hard drive crashed - what can I do? A power outage zapped my database and it is corrupt - what can I do? My computer is dead - what can I do? And unfortunately, we've heard this one - someone stole our computer. These are all disastrous situations if you don't have a Backup. It happens more than you would think. BE PREPARED!

We don't provide the backup service but we highly recommend you perform internal backup (on your existing computer) and external backup (physically back it up to a removable device or other than your product computer) on a regular and consistent basis.

All of our products have internal backup procedures in their electronic user guides. For external backups, just copy the products database or entire product folder to an external device. For example, if using SmartClub, copy the entire Club folder (usually in C drive and Program Files) to an external device. Copying the entire club folder provides backup for all your custom reports, emails and exports as well.

There are several tools for automatic backup including internet backup services. You may want to research what is best for your environment. You could simply "zip" your product folder and email it to yourself as one method of backup. We don't recommend the backup tools to use, we just highly recommend you backup on a consistent basis.

Lastly, remove your backed up database from the premises. Your data is extremely important, so Backup, Backup, Backup.

Tech Support
100x100 femail tech support

New toll free 800 number exclusively for tech support. Tech support customers can now call 800-835-2400 for technical assistance and we pay for the call. We want to provide our valuable tech support customers with the best service available.

Gift and Loyalty Cards

100x100 gidt card stack (arroyo) The holidays are going to be here before we know it, this is a great time to order or reorder your gift or loyalty cards. You can purchase these cards from WineWare Software; we will help design your custom card.

Our SmartPOS System is a closed loop system for gift cards - there are no additional fees, except for the cost of the card. Our loyalty cards are assigned to each of your customers for easy identification. There are many reasons to start your gift or loyalty card program; the following are a few reasons:

Gift Cards

A perfect gift for any occasion
Can bring in a new customer
People always spend more than the value of the card
Rewards your regular customers, give a $20.00 gift card
Send a gift card in your wine club shipment
Give a gift card to new club members
Promote gift cards by absorbing some of the cost, run a special on a $50.00 gift card for only $40.00
Donate gift cards at auctions and events
15% of gift cards are never used

Loyalty Cards

Make your customers feel important, let them know you value their business
Automatically gives discounts
Tracks all purchases
You can put money on a loyalty card, works like a gift card
Rewards your customers
This card can be a pass to special events
Can be given as a gift for a membership

Tech Tips

CRE: How to handle inventory that is no longer available? Set up a new department called Obsolete Items or NA Wine (Not Available); move your items to the appropriate deparment. Hide the new department so it does not appear on your TS LookUp.

PCCharge: Why are credit cards failing if the expiration date is beyond 2012? You need to extend the expiration date in PCCharge. In PCCharge go to SetUp, Configuration System, change the Last Valid Year to "20".

WineWare Software	Phone: (805) 227-0202	www.WineWareSoftware.com
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