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     2-1-1 San Bernardino County
     E-NEWS FROM UNITED WAYS SERVING SAN BERNARDINO COUNTY
 
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April 2010







Greetings! ,
Thank you for supporting United Way's 2-1-1!
 
This eNewsletter contains current 2-1-1 information as we continue to provide 24-hour free and confidential referrals and information to vital health and social services available in San Bernardino County.

Search our database at www.211sb.org.
 
To add your program, make changes, ask a question or provide feedback, email dflores@ieuw.org.
 


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Speak up and be heard!
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2-1-1 Call Center and Data Highlights
March 2010

 
Statistical Update
- 5,035 documented calls
- 2,059 calls with children in the home
- 1,062 calls with children under the age of 6 in the home
 
 
Top Call Volume by City
San Bernardino - 922 calls - 6% call rate
Victorville - 570 calls  - 7% call rate
Ontario - 380 calls  - 3% call rate
Fontana - 372 calls - 3% call rate
Apple Valley - 226 calls - 4% call rate
Rancho Cucamonga - 213 calls - 1% call rate
Hesperia - 197 calls - 3% call rate
 
 
Top 5 Most Referred Services
1. Utility Bill Payment Assistance
2. Rent Payment Assistance
3. Information Services
4. Food/Meals 
5. Shelter
 
A list of 2-1-1 monthly reports are available here.
 





2-1-1 California Coverage
2-1-1 now serves over 91% of the California population.
 
 
 

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Thank you for supporting United Way's 2-1-1!
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2-1-1 Number Prompt Updates
 
Press 9
2-1-1 is now connected to the Community Voice Mail (CVM) application. CVM subscribers can now dial 2-1-1 and press 9 to connect to their personal voice mail system for FREE from any payphone!
 
Press 6
2-1-1 is also connected to the child abuse hotline. Protect children in our community from child abuse! Dial 2-1-1 and press 6 to be connected to the child abuse hotline!

 





2-1-1 True Story
 
A woman with four children dialed 2-1-1 from a motel room, and was very concerned that her husband had not returned to the motel in two days.
 
She explained how her husband normally went out for the day to look for work and would return in the evening. Aware of their tough living conditions she feared that he might have abandoned them and was now unsure of how to pay the motel.
 
Besides giving her referrals for motel vouchers we began to discuss her situation knowing that she now needed more than just her immediate need of a motel voucher.
 
2-1-1 was also able to refer agencies for food stamps, employment, child care, and food pantries. We were very pleased to hear her tone of voice change from desperation to one of hope and motivation.
 

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2-1-1 Advisory Committee
Brian Acosta
San Bernardino County 9-1-1 Coordinator
County of San Bernardino
 
Rufino Bautista
Representative
Senator Gloria Negrete McLeod
California State Senate, District 32
 
Denise Benson
Division Manager
San Bernardino County Office of Emergency Services
 
Chris Briggs
Executive Director
Desert Communities United Way
 
Sandra Brown
Program Manager
Community Action Partnership
 
James Curtis
Retired Senior Information and Referral Director
 
Tracee Davis
Senior Supervisor
City of Ontario, Recreation and Community Service
 
Ronald Graybill, Ph.D.
Community Outreach Director
Loma Linda University Medical Center
 
Margaret Hill, Ph.D.
Assistant Superintendent, SLPP (Interim)
San Bernardino County Superintendent of Schools
 
Jeff Wagner
Deputy Director
San Bernardino County Department of Children and Family Services
 
Dorcus McCrary
Program Specialist
First 5 San Bernardino
 
Gary Melton
Senior Medical Services Manager
Inland Empire Health Plan
 
Vici Nagel
Executive Director
High Desert Resource Network
 
Lee Nattress, Ph.D.
Executive Director
Services Center for Independent Living
 
Kent Paxton 
Assistant to the Mayor
City of San Bernardino
 
Dashonn Reynolds
Senior Dispatcher
San Bernardino County Sheriff
 
Doug Rowand
President/CPO
Arrowhead United Way
 
Peggy Teal
Executive Director
Mojave Valley United Way
 
 
2-1-1 Collaboration
As part of the Southern California 2-1-1 Collaborative, 9 counties participate with mutual aid agreements, which were activated during the recent fires.
 
2-1-1 partners in the collaboration are: 
 
Kern County
Los Angeles County
Orange County
Riverside County
San Bernardino County
San Diego County
San Luis Obispo County
Santa Barbara County
Ventura County
 
Promote 2-1-1
To request 2-1-1 referral cards or brochures, please contact Linda Serrano at (909) 980-2857 ext 217.
 
2-1-1 San Bernardino County is funded in part by
 
San Bernardino County
 
 
First 5 San Bernardino
 

Bank of America
 
 
Desert Communities United Way 
 
IEUW125pixels
 
 Mojave Valley United Way
 
Census 2010: "It's in our hands" 
Just 10 questions can change your community. Be counted in 2010.
 
Link for more information.
 
Quick Links
 





 
 
 
United Ways serving San Bernardino County
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