left ltblue
     2-1-1 San Bernardino County
     E-NEWS FROM UNITED WAYS SERVING SAN BERNARDINO COUNTY
 
211_ltblue  

rightltblue

 






December 2009










Greetings!
Thank you for supporting 2-1-1 San Bernardino County!
 
This eNewsletter provides information as well as resources for the San Bernardino County communities.
 
2-1-1 continues to provide free and confidential referrals and information around the clock.

Search our database at www.211sb.org.
 


left ltblue
rightltblue
2-1-1 Blue Book Directory
still available!
left btmltblue
right btmltblue



2-1-1 San Bernardino County Call Center and Data Highlights
November 2009

 
Statistical Update
- The total number of documented calls was 5,996
- The number of callers with children in the home was 2,887
- The total number of children under the age of 6 in the home was 1,357
 
 
Top Call Volume by City
San Bernardino (City) - 1,203 calls
Victorville - 690 calls
Fontana - 445 calls
Ontario - 443 calls
Hesperia - 283 calls
Rialto - 273 calls
Rancho Cucamonga - 254 calls
 
 
Top 5 Most Referred Services
1. Utility Bill Payment Assistance
2. Food/Meals
3. Community Groups/Services
4. Rent Payment Assistance
5. Disaster (H1N1)

 
A list of 2-1-1 monthly reports are available here.
 





2-1-1 California Coverage
2-1-1 now serves over 86% of the California population.
 
211 california map 
 




2-1-1 Blue Book Directory
Still available 
 
The most comprehensive directory of health and human service resources in the San Bernardino County with nearly 600 pages of resources is available now and priced at only $35 each (plus tax and shipping). Limited quantities available. Link

For additional information on the 2-1-1 Blue Book Directory, please contact Diana Flores at 909-980-2857 ext 220.

Link to purchase.
 





AIRS Accreditation Update
United Way 2-1-1 is working towards Alliance of Information and Referral Services (AIRS) Accreditation. Many of the requirements have already been established and documented.
 
The AIRS standards cover 56 distinct information and referral areas including:
 
Information Provision
Referral Provision
Advocacy
Crisis Intervention
Mandatory Reporting
Inquirer Confidentiality
Assisting Special Populations
Technology Requirements
Database Standards
Governance
Advisory Committee
Code of Ethics
 





2-1-1 Number Prompt Updates
 
Press 9
2-1-1 San Bernardino County is now connected to the Community Voice Mail (CVM) application. CVM subscribers can now dial 2-1-1 and press 9 to connect to their personal voice mail system for FREE from any payphone!
 
Press 6
2-1-1 San Bernardino County is also connected to the child abuse hotline. Protect children in San Bernardino County from child abuse! Dial 2-1-1 and press 6 to be connected to the child abuse hotline!

 





2-1-1 True Story
 
"The 2-1-1 Program provides timely, effective access to
accurate and comprehensive information and referrals
about community, health, human and disaster services
for the residents of San Bernardino County. It has been
a partner with us in assuring that the citizens of San
Bernardino County get the right service at the right
time."
 
Joseph Ralph Ortiz, PhD, MFT, Deputy Director, 24 Hour Care and Emergency Services, San Bernardino County Department of Behavioral Health
 

left ltblue
rightltblue
Thank you for supporting 2-1-1
 San Bernardino County!
left btmltblue
right btmltblue



Agency Spotlight
Catholic Charities
 
Catholic Charities assists families in need with competent and compassionate social services regardless of religious
affiliation. The agency is committed to enhancing the functioning of individuals and families who often have limited resources and may be facing multiple issues or problems. Thousands of families benefit from the work of Catholic Charities each year.
 
A wide range of services are provided by Catholic Charities staff and volunteers throughout our local communities.
 
Major programs of the agency include:
(1) Family & Community Programs & Services
(2) Counseling Programs & Services
(3) Immigration Programs & Services

Special Programs of the agency include:
  • Disaster Relief & Recovery (2003 Wildfires, Hurricane Katrina Evacuees, 2007 Wildfires)
  • Family Tragedy Assistance Fund
  • "Hope In The City" 92411 Homework Center
  • Catholic Charities Scholarship Fund
  • "Hope For Youth" Agency Grants

cc 
 
Please visit their website for more information.
 

Forward this eNewsletter
Help us spread the word. Imagine how many people we could reach if everyone forwards this to five people.

Tell Your Friends
 
2-1-1 Advisory Committee
Brian Acosta
San Bernardino County 9-1-1 Coordinator
County of San Bernardino
 
Rufino Bautista
Representative
Senator Gloria Negrete McLeod
California State Senate, District 32
 
Denise Benson
Division Manager
San Bernardino County Office of Emergency Services
 
Chris Briggs
Executive Director
Desert Communities United Way
 
Sandra Brown
Program Manager
Community Action Partnership
 
James Curtis
Retired Senior Information and Referral Director
 
Tracee Davis
Senior Supervisor
City of Ontario, Recreation and Community Service
 
Ronald Graybill, Ph.D.
Community Outreach Director
Loma Linda University Medical Center
 
Margaret Hill, Ph.D.
Assistant Superintendent, SLPP (Interim)
San Bernardino County Superintendent of Schools
 
Jeff Wagner
Deputy Director
San Bernardino County Department of Children and Family Services
 
Dorcus McCrary
Program Specialist
First 5 San Bernardino
 
Gary Melton
Senior Medical Services Manager
Inland Empire Health Plan
 
Vici Nagel
Executive Director
High Desert Resource Network
 
Lee Nattress, Ph.D.
Executive Director
Services Center for Independent Living
 
Kent Paxton 
Assistant to the Mayor
City of San Bernardino
 
Dashonn Reynolds
Senior Dispatcher
San Bernardino County Sheriff
 
Doug Rowand
President/CPO
Arrowhead United Way
 
Peggy Teal
Executive Director
Mojave Valley United Way
 
 
2-1-1 Collaboration
San Bernardino County's 2-1-1 is part of the Southern California 2-1-1 Collaborative. 7 counties participate with mutual aid agreements, which were activated during the recent fires.
 
2-1-1 partners in the collaboration are:
 
San Diego County
Orange County
Riverside County
Los Angeles County
Santa Barbara County
Ventura County
San Luis Obispo County
Kern County
 
Promote 2-1-1
To request 2-1-1 referral cards or brochures, please contact Linda Serrano at (909) 980-2857 ext 217.
 
2-1-1 San Bernardino County is funded in part by
 
San Bernardino County
 
 
First 5 San Bernardino
 

Bank of America
 
 
Desert Communities United Way 
 
IEUW125pixels
 
 Mojave Valley United Way
 
Census 2010: "It's in our hands" 
Just 10 questions can change your community. Be counted in 2010.
 
Link for more information.
 
Quick Links
 
 





 
LU_UW 
 
United Ways serving San Bernardino County
 Unsubscribe