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     2-1-1 San Bernardino County
     E-NEWS FROM UNITED WAYS SERVING SAN BERNARDINO COUNTY
 
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October 2009










Greetings!
Thank you for supporting 2-1-1 San Bernardino County!
 
This eNewsletter provides information as well as resources for the San Bernardino County communities.
 
2-1-1 continues to provide free and confidential referrals and information around the clock.

Search our database at www.211sb.org.
 




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Purchase your copy of the
2-1-1 Blue Book Directory
today!
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2-1-1 San Bernardino County Call Center and Data Highlights
 
STATISTICAL UPDATE
September 2009
The total number of documented calls in September was 5,739. The number of callers with children in the home was 2,682. T
he total number of children under the age of 6 in the home was 1,427 in September.
 
 
TOP CALL VOLUME BY CITY
September 2009
San Bernardino (City) - 1,077 calls
Victorville - 636 calls
Ontario - 457 calls
Fontana - 430 calls
Apple Valley - 279 calls
Rialto - 255 calls
Hesperia - 246 calls
 
 
TOP FIVE MOST REFERRED SERVICES
September 2009
1. Utility Bill Payment Assistance
2. Rent Payment Assistance
3. Food/Meals
4. Information Services
5.
Shelter 
 
 
A list of 2-1-1 monthly reports are available here.
 







2-1-1 California Coverage
2-1-1 now serves over 86% of the California population.
 
211 california map 
 






2-1-1 Blue Book Directory
Available now! 
 
The most comprehensive directory of health and human service resources in the San Bernardino County with 582 pages of resources is available now and priced at only $35 each (plus tax and shipping). Limited quantities available, so purchase your copies today! Link

For additional information on the 2-1-1 Blue Book Directory, please contact Diana Flores at 909-980-2857 ext 220.

Purchase your copies now!
 







AIRS Accreditation Update
United Way 2-1-1 is working towards Alliance of Information and Referral Services (AIRS) Accreditation. Many of the requirements have already been established and documented.
 
The AIRS standards cover 56 distinct information and referral areas including:
 
Information Provision
Referral Provision
Advocacy
Crisis Intervention
Mandatory Reporting
Inquirer Confidentiality
Assisting Special Populations
Technology Requirements
Database Standards
Governance
Advisory Committee
Code of Ethics

 







2-1-1 True Story
 
"Earlier this year I received information through a Board of Supervisor contact regarding a Transitional Assistance customer whose husband had just passed away after a long battle with cancer. The customer was left a large family to support and she was limited on resources.
 
At the time of her husband's death she had no money to pay for his funeral and burial. I contacted 2-1-1 and the operator was very helpful in providing several contacts that could possibly assist with the cost.
 
Ultimately the customer received assistance and was able to see her husband buried with the dignity he deserved. I credit 2-1-1 with being available to provide the necessary resources to people in need.
 
I have since been able to utilize the services of 2-1-1 for other customer referrals, including household appliance resources for single parents, and food banks for hungry families and individuals."
 
Cindi Tamez, Deputy Director, Region IV, San Bernardino County Transitional Assistance Department
 



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Thank you for supporting the 2-1-1
 San Bernardino County Initiative!
Volunteer through www.HandsOnInlandEmpire.org
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Agency Spotlight
Crosslight Family Ministries:
Manna Ministries
 
Manna Ministries started almost 10 years ago handing out bagels and bread every other week to those in need.
 
They currently hand out bags of groceries, hot meals, clothing, and a shower for those in need each Friday morning.
 
They serve around 60 families in the Inland Empire each Friday, and many of those families are also involved in volunteering to help bag the products, pick up food, organize clothing, and cook hot meals.
 
Anyone can volunteer and anyone who is in need can utilize their services.
 
"We are simply here to help those who are in need of it with God's love!"
 
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Please visit their website.
 



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2-1-1 Advisory Committee
Brian Acosta
San Bernardino County 9-1-1 Coordinator
County of San Bernardino
 
Rufino Bautista
Representative
Senator Gloria Negrete McLeod
California State Senate, District 32
 
Denise Benson
Division Manager
San Bernardino County Office of Emergency Services
 
Chris Briggs
Executive Director
Desert Communities United Way
 
Sandra Brown
Program Manager
Community Action Partnership
 
James Curtis
Retired Senior Information and Referral Director
 
Tracee Davis
Senior Supervisor
City of Ontario, Recreation and Community Service
 
Ronald Graybill, Ph.D.
Community Outreach Director
Loma Linda University Medical Center
 
Margaret Hill, Ph.D.
Assistant Superintendent, SLPP (Interim)
San Bernardino County Superintendent of Schools
 
Jeff Wagner
Deputy Director
San Bernardino County Department of Children and Family Services
 
Dorcus McCrary
Program Specialist
First 5 San Bernardino
 
Gary Melton
Senior Medical Services Manager
Inland Empire Health Plan
 
Vici Nagel
Executive Director
High Desert Resource Network
 
Lee Nattress, Ph.D.
Executive Director
Services Center for Independent Living
 
Kent Paxton 
Assistant to the Mayor
City of San Bernardino
 
Dashonn Reynolds
Senior Dispatcher
San Bernardino County Sheriff
 
Peggy Teal
Executive Director
Mojave Valley United Way
 
 

2-1-1 Collaboration
San Bernardino County's 2-1-1 is part of the Southern California 2-1-1 Collaborative. 7 counties participate with mutual aid agreements, which were activated during the recent fires.
 
2-1-1 partners in the collaboration are:
 
San Diego County
Orange County
Riverside County
Los Angeles County
Santa Barbara County
Ventura County
San Luis Obispo County
Kern County
 

Promote 2-1-1
To request 2-1-1 posters, referral cards or brochures, please contact Linda Serrano at (909) 980-2857 ext 217.
 

2-1-1 San Bernardino County is funded in part by
 
San Bernardino County
 
 
First 5 San Bernardino
 

Bank of America
 
 
Desert Communities United Way 
 
IEUW125pixels
 
 Mojave Valley United Way
 

Census 2010: "It's in our hands" 
Just 10 questions can change your community. Be counted in 2010.
 
Link for more information.
 

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