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Greetings!
| Listening Beyond the Words |
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Are you a good listener? If you are, you're the
exception. I've found that in critical situations many of
us tend to focus on what we want to accomplish
leaving little effort to understand the other party.
Sometimes we listen, or maybe the more descriptive
word is "hear", only as a vehicle to get out what we
have to say. It's rarely all about us. Listening requires
that you understand and process what the other party
is saying. Hearing is just a sensory function; listening
is a skill.
If you are thinking about what you are going to say
before the person has finished talking, there is a good
possibility that you haven't listened as closely as you
should. Good listeners craft their next comments
based on what the person has just said. Good
listeners are naturally inquisitive. Good listeners look
for meaning. Meaning beyond the words - between
the words. Meaning may be created by an intentionally
placed pause, a wincing facial expression, a lack of
eye contact or even in what was not said.
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Have Vernon speak or run a workshop for your
meeting or conference.
Contact Vernon for
more
information @ 704-845-9080 option1 or
vernonroberts@evokelearning.com.
Click here to see Vernon in action!
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| Custom Workshops & Seminars |
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Evoke Learning builds custom programs in the areas
of coaching, sales, credit, leadership, facilitation and
presentation for clients such as Wachovia,
LendingTree, Bank of America, and the American
Bankers Association.
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| Increasing Presentation Effectiveness Workshop |
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Expressing ideas is essential in the work
environment. Business is won or lost each day based
on how well ideas are presented and received. Hold a
customized Academy Presentation Skills Workshop
for
your team. Can you afford not to?
"Everyone can improve on their presentation abilities -
regardless of how efficient we think we are!".
Written by a
participant from a
Transamerica Workshop
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The Eyes Have It |
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You are walking down the street and twenty paces
away you see someone that you clearly don't want to
speak with. What do you do? Well you could cross the
street or duck into a store but no time for that. What
many of us do is simply avert our eyes. Why? Because
once our eyes meet theirs, we're committed.
Our eyes play a large role in how we communicate
with others both one-on-one and in small and large
groups. While we don't listen with our eyes, using our
eyes to focus on the person that is speaking enables
us to listen closely to what is being said. In our world
that offers constant distractions, we need our eyes to
help us communicate with others. Our eyes send a
message. Have you ever been in a one-on-one
conversation where the other person focuses on
something that is over your shoulder? Do you
remember how that felt? We never want our eyes to
send that type of message. We want to send the
message that we are listening to them as if they were
the last person on the planet.
When speaking to a group eye contact is...
Click for full article
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