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Think Differently a newsletter from evoke learning
August 2006

Greetings!

in this issue
  • Forgetful like Columbo
  • Negotiation Advice: "Get over yourself"

  • Negotiation Advice: "Get over yourself"
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    “You need to get over yourself!” Yes, these were the words of my nearly 15 year old daughter. Translation, get rid of the ego and come down to earth. My daughter’s advice holds true for those engaging in problem solving during a negotiation. While it may seem obvious to some, creative problem solving is a key aspect of any negotiation. The issue is that many times we are concerned with “what we already know” rather than what we need to know.

    We learned this type of problem solving honestly in that for centuries, argument and critical thinking has been utilized as a way to get at the “truth”. Argument accomplishes this by attacking what‘s not true. We see this in our judicial system today where opposite sides of an issue are taken and each side tries to prove the other wrong. This method requires us to be “wrong” if we accept the other side’s argument or solution as better than ours. Generally our ego resists being wrong thus resulting in stalemate. In reality, it may be helpful to start from a place where you assume that everything you think you know is wrong! This will liberate your brain from old mental models and allow you to think more freely. Many times the best brainstormed ideas come after exhaustion sets in and the brain finally lets go of what it believes to be true.

    Instead of working against each other, try working in the same direction. This parallel thinking allows both of you to look at all sides of an issue without worrying about appearing to be wrong. The first step is ...


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    Forgetful like Columbo
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    Remember Lt. Columbo, the 70’s TV detective played by Peter Falk? Many made the mistake of underestimating him. He portrayed a forgetful bumbler who was so polite to everyone eventually enabling them to drop their guard. His trademark calling card as he closed a conversation was “Oh, there’s just one more thing...". With guard now dropped, he would proceed to ask more questions which eventually yielded the truth. You can take a page from Columbo’s book when it comes to communicating and negotiating. Here are a few tips to help you get to the issues:

    • Always be polite and collaborative.
    • Never assume that you know all the facts or have all the data.
    • Ask “why” like the 5 year old child to get to the real issues.
    • Ask “what if” to open minds to the possibilities.
    • Don’t be defensive or cause the other party to raise their guard.
    • Frequently seek agreement where possible.

    Like Columbo’s ability to always crack the case, you will develop more relationships and get more information if you are open, non-judgmental and inquisitive.

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