Greetings!
Negotiation Advice: "Get over yourself" |
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“You need to get over yourself!” Yes, these were the
words of my nearly 15 year old daughter. Translation,
get rid of the ego and come down to earth. My
daughter’s advice holds true for those engaging in
problem solving during a negotiation. While it may
seem obvious to some, creative problem solving is a
key aspect of any negotiation. The issue is that
many times we are concerned with “what we
already
know” rather than what we need to know.
We learned this type of problem solving honestly in
that for centuries, argument and critical thinking has
been utilized as a way to get at the “truth”.
Argument accomplishes this by attacking what‘s not
true. We see this in our judicial system today where
opposite sides of an issue are taken and each side
tries to prove the other wrong. This method requires
us to be “wrong” if we accept the other side’s
argument or solution as better than ours. Generally
our ego resists being wrong thus resulting in
stalemate. In reality, it may be helpful to start from a
place where you assume that everything you
think
you know is wrong! This will liberate your brain
from
old mental models and allow you to think more freely.
Many times the best brainstormed ideas come after
exhaustion sets in and the brain finally lets go of
what it believes to be true.
Instead of working against each other, try working in
the same direction. This parallel thinking
allows both
of you to look at all sides of an issue without
worrying about appearing to be wrong. The first step
is ...
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Forgetful like Columbo |
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Remember Lt. Columbo, the 70’s TV detective played
by Peter Falk? Many made the mistake of
underestimating him. He portrayed a forgetful
bumbler who was so polite to everyone eventually
enabling them to drop their guard. His trademark
calling card as he closed a conversation was “Oh,
there’s just one more thing...". With guard now
dropped, he would proceed to ask more questions
which eventually yielded the truth. You can take a
page from Columbo’s book when it comes to
communicating and negotiating.
Here are a few tips to help you get to the issues:
- Always be polite and collaborative.
- Never assume that you know all the facts or have
all the data.
- Ask “why” like the 5 year old child to get to the
real issues.
- Ask “what if” to open minds to the
possibilities.
- Don’t be defensive or cause the other party to
raise their guard.
- Frequently seek agreement where possible.
Like Columbo’s ability to always crack the case, you
will develop more relationships and get more
information if you are open, non-judgmental and
inquisitive.
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