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Come join our expert guides as we navigate the jungles
of IT and Customer Support.
Sacramento HDI Presents a one-day conference:
Safari! 2010
Tuesday, May 25th 9 AM - 4 PM
University of Phoenix
Sacramento
Sign up TODAY!!!!!
Registration includes Admission to All Speaker Sessions,
Keynote, Vendor Expo and Lunch
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Brenda Iniguez: Keynote Speaker
GENERATIONS:
If you're like most companies, you likely have 3-4 Generations on your Support Team:
Come laugh with some fun video clips, learn some generational nuances and candid tips about how to help the 4 generations work effectively together. Snag some key skills needed for the Workplace of the Future ... things like how to communicate without driving each other crazy! And which generational pairings work most effectively together. Where Service fits in the equation and How to create Millennial Courage and Creativity ...and don't forget the all important work / life balance!
Do you refer to Gen Y as "the kids" and the Radio Babies as the "old farts"? How's that working so far? ... got some animosities building? Brenda will share some ideas on how to trek across the generations and bridge those 30-40 year age gaps on your team.
Come have some fun as we explore what the future work teams look like and creative ways to get things accomplished in the Workplace of the Future.
Presented by Sacramento HDI and our Sponsors:
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Brenda Iniguez
Brenda is a certified ITIL and highly experienced IT practitioner with first hand experience overseeing major IT projects and high performance teams in Fortune 100 companies, designing, building, consolidating, and managing their Enterprise Service Management initiatives. In addition, she was also selected for the TSO V3 ITIL Live Content Review Group, a panel of 11 worldwide ITIL experts. She is well versed in the Service Management disciplines and has spent major parts of her career managing and as Executive Consultant with Pink Elephant, VP at Bank of America, Providian Financial, Service Management Strategy Director for FrontRange Solutions, and is currently doing Strategic Business work with Pink Elephant.
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