 ITIL truly is "the next big thing". The Information Technology Infrastructure Library® (ITIL) is a combination of best practices provided in a single library from people just like you who want to propel their organization to the next level. Learn how ITIL can transform an organization from a technology provider to a service provider. If ITIL is new to you, then now is the time to learn more.
ITIL is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research shows a dramatic increase in ITIL adoption over the last few years. Studies in 2006 showed that about 30% of IT organizations were using ITIL; a 2008 follow-up survey puts the count at 80%. Clearly, ITIL is something every IT professional, manager and executive needs to understand.
Starting with an introduction to ITIL's Service Lifecycle you will learn how ITIL views the Service Desk and its importance in providing services. Key concepts and processes will be discussed and how they help support IT Operations to provide high quality services to the business; including how to get started with a successful Service Catalog.
Date: Thursday, February 18th Time: 5 PM - 7 PM Location: Legislative Data Center
1100 J Street, Sacramento, CA 95814 Pizza and Soda will be served!RSVP
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