If you work in IT Customer Support, then you are in the wilderness!
You often get rained upon (usually Monday mornings), wild creatures
constantly come through your camp and you may have a rattlesnake or two
to deal with on a daily basis. To be successful in the wild, you
need the right people, processes, and technology. Join Customer Service
Expert, Brandon Caudle as he shares real life experiences from 15 years
of front line Customer Support to help you find and retain "happy
campers" as well as new ideas to ensure you are using your "gear" most
efficiently.
During this interactive presentation,
attendees will take away ideas for building, training, and rewarding IT
and Customer Support teams as well as some easy to implement processes for
knowledge management, customer communications, and problem management.
So,
if you are tired of the constant downpour, this session will provide
you with tarps and rainflies, in the form of ideas and solutions that
you can use to either build up your team of happy campers or to take
your seasoned team deeper into the wilderness.
Date: January 21st Time: 5 PM - 7 PM Location: Vision Service Plan (VSP)3333 Quality Dr., Rancho Cordova, CA 95670 Pizza and Soda will be served!RSVP here
This event is open to all IT Professionals in the Sacramento and Northern California area. Attendance is free. Feel free to forward this email to others and please bring a friend! |
Do you want to build your resume?
Do you have a creative outlet?
Do you Facebook, Twitter or Blog?
Sacramento HDI is always looking for writers, bloggers, and Social Media experts to help us expand out group into new areas.
If you are interested, please contact us and let's talk!
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