 We have all heard the saying that employees don't leave jobs they leave their supervisor. When the economy does pick up will your best and highest performing employees move on? What can you do as a supervisor to influence that decision your employee will make? Join us on July 16th when Doris Blanks from VSP will present "Rewards & Recognition" and share some of the programs in place at VSP's Technical Assistance Center for the retention and recognition of high performing employees.
Join us on July 16th as Doris Blanks, VSP IT Manager for the last twelve years, shares her knowledge of retention and recognition with us.
Who is VSP? VSP® (Vision Service Plan) Vision Care and their Family of Companies position themselves to attract, hire and retain high-performing employees who have a personal stake in the company's success. It's this approach that landed VSP on Fortune Magazine's prestigious list of "100 Best Companies to Work for in America" list for nine consecutive years, from 2000 through 2008. It's this approach that sets VSP apart from the competition.
VSP also won the Call Center of the Year Award in 2008 for having the highest combined customer and employee overall very satisfied rating for SQM's 2008 Call Center Benchmarking Study.
Why should you attend? It can cost anywhere from $10,000 to $50,000 to recruit and train a new employee if you are allowed to replace an employee who leaves. Most of us cannot risk the change of another unfilled opening. Learning how to retain your employees can keep your department afloat in these tumultuous times.
Date: July 16th
Time: 5:00 - 7:00 PM
Location: Vision Service Plan, 3333 Quality Drive
Rancho Cordova, CA 95670
Pizza will be served!
**Note - On the campus, the meeting will be held at the main building. There is an entrance and guard station on Quality Drive at the intersection of Data and Quality Drive.
Directions: From Hwy 50, Zinfandel Drive South to International Drive. Turn right onto Data Drive and then a left on Quality. You can park in the parking lot directly in front of the building).
RSVP at sachdi.com
This event is open to all IT Professionals in the Sacramento and Northern California area. Attendance is free. Feel free to bring a friend! |
HDI Support Center Analyst Training and Certification
offered locally October 19-20
Contact Victoria Bech, HDI National for more information
(800) 248-5667
Support center analysts provide front line support and act as the primary contact for customers. For this reason, it is important that these help desk professionals provide the highest quality customer care with every interaction.
The HDI Support Center Analyst (HDI-SCA) course focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for help desk, support center, and customer support processes and tools, and an introduction to ITIL® processes. |
