Last week we bemoaned the fact that too many owners of small
companies think of hiring a business development (think sales) person to bring
in business.
They're
working so lean-and-mean that they're busy handling the work they already have,
but are not marketing to generate leads and opportunities in their pipelines. A salesperson, so the conventional
thinking goes, could well be the "magic bullet" to solve this challenge.
Well,
there are many landmines in the decision to hire a salesperson; and here are
just some of them:
1. Owners of small businesses aren't particularly adept at
interviewing. They do too much of
the talking.
2. Owners tend to take on cheerleader-like roles, to try to
convince applicants that this is a
great company to work for. Who's
interviewing whom here?
3. Owners don't give the applicants sufficient time to speak for
themselves. They don't pose
situations, asking candidates how they would act in different sets of
circumstances.
4. Owners
fall for applicants who merely discuss the benefits of hiring them. They don't focus on what activities the
candidate intends to pursue to create results and how accountable the candidate
will be for these results. We're
not talking guarantees here, just some accountability, rather than excuses.
5. Owners of small businesses rarely take the time to write job
descriptions, especially for sales. How do you know what skills and experience you're looking for?
6. Owners are often poor at communicating expectations. "We need sales. Can you sell?" That's it.
7. Owners apologize for the amount of remuneration.
The list goes on and on.
So . . . what's an owner to do,
when existing employees are too busy or too uncomfortable to sell?
Well, here's a novel concept. Get out there! Start meeting people. Become active in organizations and the
community. Build confidence,
comfort level and trust with those who would refer you.
This doesn't have to be an All or
Nothing (AON). One
carefully-arranged appointment per week might be all that is necessary (
www.azobleassoc.com for our Schmoozing
Calendar). A Something is Better
than Nothing (SIBTN) mindset won't upset anyone's current work schedule.
It's important for the owner to be
accountable to employees for sales that will keep them employed. The "I hate to sell" excuse wears
awfully thin, when in truth you shouldn't be selling, but educating (which is
marketing).
Do salespeople still have a place
in our companies? Yes, they do;
but traditional salespeople are declining in number. Everywhere I turn, I see them being replaced by those in the
field who do the work or those inside who take care of the clients. These are the people with expertise and
credibility.
Yet once again I'll provide the
caveat that I'm not here to insult the truly terrific salespeople who work so
tirelessly to improve their employers' bottom lines.
And if you must look for a
salesperson, a management consultant colleague in Denver, Jeannette Seibly, has
provided information on the "Profile Sales Assessment," a tool for hiring
and/or clarifying sales performance:
www.smarthiringmadeeasy.wordpress.com/assessments/.
Just remember how major an
investment a salesperson can be for a small business. You'd do well to consider a first step of speaking to a
marketing consultant. A simple
Marketing Plan to grow your business can work wonders. There are marketing strategies that
cost little and work fast.
And think of all the time and money you might save!
___________________________________
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Perhaps
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