Two weeks ago, I presented four talks in three days. As usual I mentioned the monthly
Marketing Myths - free of charge - and requested business cards with "MM" on
the back at the end of each session, in order to be added to our database.
Then
the fun started. There's normally
one person per audience that doesn't have a business card and presents me with
handwritten information on a lined sheet of paper.
This time there were seven such pieces in lieu of business
cards.
But
it got better. At least a quarter
of the cards didn't have street addresses or towns. Several didn't have email addresses. That one stumps me. How can we email you our Marketing
Myths, if we don't have your email address?
What's
going on here? I believe it's a
lack of thinking about Marketing.
It's
just plain foolishness to attend a chapter meeting or a conference without
business cards. (I once heard a
man introduce himself, saying he had no business cards; and people remembered
him as the guy without business cards.
Oh, really?)
The
missing addresses are something else.
I'm guessing it's the paranoia of listing a home address on a card, for
fear of vandalism or theft. Maybe
even a bit of embarrassment over shutting an outside office down.
Here's
the rub, however: you don't have to list your home address. You may list the street address of your
post office, along with your P.O. Box number (I don't like Box numbers only;
the marketplace perception of just a Box number is that you might steal off in
the middle of the night).
There
are specific businesses, where you may reserve a box to receive your mail. These businesses are more than willing
for you to put their street addresses on your business cards, and no one
looking at your card is the wiser.
What
I observed was an unfortunate lack of concern for how image impacts personal
and commercial marketplace perceptions of one's business. You don't want to mess around with
perceptions, however. People
aren't nearly so concerned about your specific address as they are if you don't
have one.
Now,
email addresses: a business card shouldn't be without one. Email is an integral part, although not
the only means of, communication nowadays. Don't try to tell me that targeted emails to you are too interruptive. Set aside a few minutes each day at the
same time to review and respond to your emails.
And
don't give me that "info@" stuff. Why
should I address an email to an unspecified person? The professional way to write an email address is John@abcmanagementservices.com. Or "johnh," if there are other people in
your company with the same first name.
Or first initial and last name.
Email addresses should be personalized, and they should feature the
company name to help senders and receivers remember you. It makes no sense to give your ISP free
publicity with every email.
Moreover, if you change providers, you'll have to change your email
address and incur the expense of printing new letterhead and business
cards. The email suggestions above
are transferable, no matter who you decide to work with; they provide recall to
you and your company alone, not some telecom firm.
Please,
please, please give a little thought to the image you're projecting. This is your opportunity to stand
out! Take it. There are plenty of people who approach
Marketing by asking, "How cheaply can we get away with doing this?" and cut off
their noses to spite their faces.
You don't want to be one of them.
___________________________________
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