Newsletter For Anita Goldin The Coaching Compass
                                                                                                                                                          July 2011  
Welcome to The Coaching Compass Summer Newsletter!
This month our focus is on trust.  Our Training Activity is a playful brainstorming activity that generates awareness and appreciation on how critical trust behaviors are for building strong relationships.  Our Coaching Corner article shares a personal story on the struggles one encounters when developing trust at a new job assignment.  I hope you find this month's information useful and practical.
All the Best!  Anita      

Training Activity   

Scoring with Trust!  

 

 

Purpose: To identify leadership behaviors that promote trust and credibility.  I use this exercise as an introductory activity when I train on building effective relationships with your employees.  

 

Preparation: 

Materials:

*One plastic 10 inch child's bouncing ball per 6-8 people
*One Magic Marker per Table
*One round top wastebasket or toy/ pool basketball net

Create your own list in advance of high trust behaviors for leaders. Stephen M. R. Covey has a list of 13 Behaviors for high trust leaders you may useful that are listed in the Coaching Corner article below. This list will help you prepare for the debrief and / or areas you might want to focus your discussion around.

Room Set: Participants should be sitting at round tables with 6 - 8 people at each. 

Time Frame: 15-25 minutes 

 

Delivery: 

 

Ask the group: Think of the best boss you ever had. How did he or she gain your trust? Share your stories with your team (or with the person next to you). As a team, discuss the behaviors that generate trust in leaders. Choose the 3 behaviors your team feels are most important for building trust and write them on your ball.  Give table teams a time limit. I suggest 6-10 minutes. Keep in mind you will need to allow additional time for shooting balls into hoop and to debrief, so plan accordingly.

After teams finish writing on their balls, ask each team to send a representative to the front of the room: 

  • to share the 3 behaviors on their ball
  • to explain why the team felt they were important
  • to shoot their ball into the basket (Allow 1 to 3 shots per team)

As each team representative comes forward to read their ball and shoot, write on a flip chart their top three behaviors.  *Note: Hoop shoots should generate enthusiasm and cheering. This helps set the stage for an energetic and engaged discussion.

 

Debrief:

After the Hoop Shots are complete, take a look at the list of trust behaviors the teams have come up with. For discussion, some questions you might ask include: 

  • Which behavior is the most important to you?
  • Which behavior comes easily to you?
  • Which behavior is the most challenging for you as a leader? What could you do differently to improve the way you come across?
  • When have you displayed one of these behaviors in a strong positive way and what was the outcome?

Another way to approach the debrief discussion is to pre-target specific behaviors from your (or Covey's) list and ask question about those specific areas.

 

Enjoy! 


The Coaching Corner 

 

A Lesson in Trust   

 

Many years ago when I worked for Hyatt Hotels, I learned a valuable lesson in trust that I will never forget. I had been working at the Hyatt Regency New Brunswick as the HR Director for 2 years. I had a good reputation at my hotel with both management and line staff as a fair, compassionate and effective leader. My boss thought the world of me and when a promotion to the Hyatt Regency in Reston in Virginia became available, I was recommended without hesitation. Two weeks into my new job, I sent out a standard policy memo to all staff. I was immediately called in to my General Managers office and reprimanded for sending out a memo without his approval. I was then told that no policy memos were to go out of my office without his approval. At the time, I was hurt, frustrated and insulted. Why was he micro-managing me? Didn't he believe I was competent? Why didn't he trust me? 

 

The answer was simple. I had to earn his trust. I had made the simple mistake of thinking that "trust" was a transferable belief. Even though I was still working for the same company, I was in a new environment, with new people and new relationships to build. So, I began the process again of establishing credibility, integrity and building trust. I went on to work hand in hand with this GM for the next 5 years and he was one of my all-time favorite bosses. Oh, and I should mention, once the trust was established, he trusted me to do just about anything within the HR domain without his approval.

 

 

So the next time you start a new job, or begin to establish a new relationship, remember trust is not immediate.  It is earned through your behavior. Below you will find The 13 Behaviors of a High Trust Leader, from Stephen M. R. Covey's book "The Speed of Trust" 

  1. Straight Talk
  2. Demonstrate Respect
  3. Create Transparency
  4. Right Wrongs
  5. Show Loyalty
  6. Deliver Results
  7. Get Better
  8. Confront Reality
  9. Clarify Expectations
  10. Practice Accountability
  11. Listen First
  12. Keep Commitments
  13. Extend Trust  

Which of these areas could you improve upon? Set a goal for enhancing your trust building skills and watch your relationships flourish!

 

For more details on Stephen M.R. Covey's , "The 13 Behaviors of High Trust Leaders" click here



 

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