Rebate Issuance
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As you know, in 2011, the Affordable Care Act (ACA) and the U.S. Department of Health & Human Services (HHS) began requiring health insurers to calculate and report the percentage of premium they spend on medical care. This percentage is often referred to as medical loss ratio (MLR).
On July 2, 2012, Coventry Health Care will begin issuing any rebates due to our customers. All rebates due to customers will be issued before August 1, 2012. Please remember that the rebate calculations are complicated and take numerous data points into account. Not every customer will receive a rebate. In the commercial market segment, we will be issuing rebates to small group HMO and POS clients.
Information about Coventry's approach to issuing rebates and answers to Frequently Asked Questions are available on our corporate website, www.coventryhealthcare.com. Groups will access the rebate information at http://www.coventryhealthcare.com/federal-health-care-reform/hcr-info/index.htm.
If you have any questions, please call 877-835-6082 Monday thru Friday 8 a.m. to 8 p.m. ET and Saturday 9 a.m. to 4 p.m. ET. We also encourage you to visit our corporate website at www.coventryhealthcare.com to stay abreast of changes resulting from health care reform.
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Safe Senders
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If you are not receiving emails notifying you that a new commission statement is available, please check to make sure that the email address coventrycommissions@cvty.com is in your "safe senders" list. Do not send an email to this address. Instead, call 800.438.4029 for any questions regarding commissions.
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| PPO products are underwritten by Coventry Health and Life Insurance Company and administered by Coventry Health Care of Virginia, Inc. |
