 The AALHA Board of Directors wishes everyone a very happy and memorable holiday.
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Featured Home of the Month
Class Act Assisted Living Homes
Jon and Michelle Burgher started Class Act Assisted Living Homes when Jon's mom was approaching the time when she could no longer live alone safely. "We looked at a few nursing homes, but knew she would hate the thought of living in such an institutionalized, sterile environment," said Michelle. "We then learned about assisted living homes, where the advantage was that they provided a home atmosphere with a maximum of 10 residents. The problem was that we could not find one that had a balance of excellent care and provided activities for our mom to do to help keep her mind alert and give her the social interaction she needed. That's when we decided to open our own home."
The Class Act philosophy is to provide a home for your loved one, and to ensure a loving family atmosphere where friendships are formed. We provide all levels of care to ensure that our residents remain in familiar surroundings among friends (even as their level of care increases). We provide twenty-four hour English speaking awake staff.

We offer our residents (and their family members) a solution to elder care by giving them a home that promotes dignity and respect, as well as exceptional physical care. Our goal is to keep our residents' minds alert and healthy, and to live life to its fullest. We invite you to visit our homes. For more information, visit http://www.classactassistedliving.com/ or contact Jon and Michelle at 480-710-1154 or classactinc@cox.net .
Class Act on Glencove Class Act on Downing
2156 E. Glencove, Mesa, AZ 3529 E. Downing Cr., Mesa, AZ
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A Recap of Southern Arizona Chapter November Forum
Peggy Van Norman, President of Care Coordinators, Inc., presented information about guardianship and conservatorship - what everyone should know about powers of attorney and other legal matters. If anyone would like a copy of Peggy's handout, please email your request to admin@aalha.org. Thank you Jan Meirick, with Saliba's Extended Care Pharmacy, for the great refreshments.
A Recap of Central Arizona Chapter November Forum
M embers Lisa Guida (with Mobile Doctors) and Christine Ellis (with Cedar Sanctuary) offered a great skit about all the things that can go wrong when a prospect visits your care home. They took the topic even further with Lisa offering marketing tips on how to talk with a prospective resident's family, what to do (and not do) during a tour, and much more. Lisa offered a handout "10 Tools for Creating a Website that Exudes Your Personal Brand." If anyone would like a copy of Lisa's handout, please contact admin@aalha.org. Thank you to Lisa for the great refreshments.
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A word from our sponsor: 
The First 30 Days...
70% of claims occur in the first 30 days. Seven out of 10 reported incidents occur in the first 30 days of a new resident admission. DON'T be part of these statistics.
Many think that the longer a resident is with a community, the higher the chances of an incident occurring. Statistics show that the opposite seems to be true. Communities need to take careful precautions when admitting a new resident. They need to learn as much as possible about the history of the resident, through careful review of the resident admission agreement and care plan for the resident. They must also see that all care providers are familiar with areas of concern detailed in these documents. All new residents should be given an orientation of the facility, and then carefully watched for the first 30 days of residency in your community. Documentation of any unusual or suspicious activity (or observations) should be noted in detail, and reported to management and all care providers. The family and physician should be informed of these observations as well, so that necessary changes can be made if needed. It takes time for a new resident to feel comfortable in a new setting, become accustomed to a new routine and meet new people. It also takes time for the staff to get to know the new resident: are they prone to fall, are they on a new medication that may result in side effects, are they likely to wander, do they sleep walk, etc. Unfortunately, sometimes the admission process does not expose everything that we would like, in order to create a safe environment for a new resident. Therefore, this 30 day observation period is critical for the resident, the community and the staff.
For your FREE Best Practice Tools including sample policies, procedures, and form, e-mail kathi@pcalic.com, visit our website at www.pcalic.com or call 1-800-673-2558.
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