From Empire, please read and comply. Updated CMS Instructions for Processing Enrollment Requests Received at the Closing of the Annual Enrollment Period
This morning, CMS officials released clarifying Enrollment Guidance that requires a revision to the instructions that we provided to agents yesterday. As you know, the Annual Enrollment Period (AEP) ended at 11:59 p.m. on December 7.
Please note the following updates:
- All marketing and/or soliciation activities must end with the close of AEP as of 11:59 p.m. on December 7, 2011
- Agents may not accept new AEP applications after December 7, 2011.
-Agents who receive inquiries about enrolling in a Medicare plan after AEP should refer the beneficiary to the Medicare toll-free information line (1-800-633-4227) or have the beneficiary call the government-funded State Health Insurance Program (SHIP).
- If you have received AEP applications today or later, please submit the enrollment for processing. Our enrollment department will verify eligibility.
As always, thank you for your attention to all rules and regulations that govern the sale of Medicare Advantage (MA) and Prescription Drug health plans.
Empire.
Thank you.
Genesis Business Capital, Inc.
