She had a pet peeve and basically said, "When I enter a professional office or store and the employees are hanging around, there is not customer service, no recognition that they have a job because of the clients.  I have left more than one office/shop that I do business with, because I really can't tolerate the glibness and lack of sensitivity.  Some speak to people any kind of way, and others attempt to talk proper but with bad grammar."  These persons are a reflection of YOU!

 

Most likely, I am preaching to the choir.  But, you are mostly the Managers, Supervisors, Employers of these persons.  Customer Service is the glue to you continuing in business.  Do you know what your business's reputation is with your Clients and Customer?  We have all heard how a disgruntled person shares that with 20 other people. While good service, may only be shared with a few.

 

Take the pulse of your business.  YOU randomly call some of your Client/Customers and ask the hard question - "How did my Staff treat you on your last visit?"  Do mandatory Customer Service Training Sessions quarterly. Stress to your Staff to treat YOUR Clients/Customers - actually their 'real' Boss - like they would want to be treated if they entered your facility!! 

 

Times are tough and every little edge counts - treating your Clients/Customer like royalty should be a 'no brainer'!!