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In this issue........
  • I am not an economist but
  • 10 tips for infectious viral content
  • Interesting Stuff
  • The "Helicopter" Service Awards

  • Rikaz signing
    Oman keynote
    Gateshead Incubator Workshop
    Gateshead Incubator Business Growth Workshop
    With Harib Al Kitani CEO Qalhat
    Qalhat Masterclass
    Qalhat Masterclass
    Qalhat Masterclass presentation
    Royal Hospital Seminar

    Signing an exclusive contract with Madam Azza, Chair of Rikaz Global, Muscat, Oman
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    Rikaz CEO showcase, Muscat
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    Gateshead incubator business growth Masterclass
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    Gateshead incubator business growth Masterclass
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    with Harib Al Kitani CEO, Qalhat LNG, Muscat
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    Qalhat LNG Turbo Boost Masterclass, Muscat
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    Qalhat LNG Turbo Boost Masterclass
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    Qalhat LNG Masterclass presentation
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    Royal Hospital, Muscat Seminar
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    UPCOMING PUBLIC EVENTS "Staying in the Helicopter"

    Sparkling Sales - in good times or in bad Workshop

    Open Workshop
    Vistage International Group 70
    Cambridge

    Tuesday 12 June 2012
    8.30am to 12.30pm

    More information: Jeremy Read 07802250142

    - the key to profitable growth in good times or bad

    Keynote
    The Academy for Chief Executives - Taster event
    Business Design Centre, Islington
    London, N1 0QH

    Tuesday 19 June 2012
    8.00am to 11.30am

    More information: Chairman Charles McLachlan 07799 34 7799

    - the key to profitable growth in good times or in bad

    Keynote
    Academy for Chief Executives - Taster event
    Ansty Hall,
    Coventry CV7 9HZ

    Wednesday 20 June 2012
    8.00 am to 11.0am

    More information: Chairman Peter Pritchett 07932 080565

    Win with the 4 Basics of Business

    Keynote
    Maritime Developments Business Success event
    Aberdeen

    Friday 22 June 2012
    from 12.30am

    Turbo Boost your Organisation

    Open Workshop
    Midlands Leaders Group
    Somerfield Hall, Staffordshire, ST19 9DQ

    Wednesday 11 July 2012
    8am to 1pm

    More information: Jay: 07879 445535

    - the key to profitable growth in good times or bad

    Workshop
    Academy for Chief Executives Group 45
    Doncaster

    Wednesday 18 July 2012
    8.00am ro 1.00pm

    More information: Chairman Kevin Kerley 07973 440597

    The key to profitable growth in good times or in bad

    Workshop
    Vistage International Group 10
    Manchester

    Tuesday 18 September 2012
    8.00am to 1.00pm

    More information: Ivan Goldberg 07764 583419

    Keynote and Masterclass - to be confirmed

    Columbo, Sri Lanka

    25/27 September 2012
    First time in Sri Lanka!

    More information: to follow

    - the key to profitable growth in good times or in bad Workshop

    The Academy for Chief Executives Group 1
    Business Design Centre, Islington
    London

    Wednesday 3 October 2012
    8.00am to 1.00pm

    More information: Chairman Andrew Morris 07747771527

    Keynotes & Masterclasses - to be confirmed

    Muscat, Oman

    13/17 October 2012

    More information: Andrea Jackson andrea.jackson@rikazglobal.net

    The key to profitable growth in good times or bad

    Open Workshop
    Vistage Group 76
    Gateshead

    Wednesday 24 October 2012
    8.00am to 1.00pm

    More informtion: Chairman Sam Colquhoun 07736 740464

    Win with the 4 Basics of Business

    Keynote
    Midlothian & East Lothian Chamber of Commerce
    Conference
    Queen Margaret University, Edinburgh EH21 6UU

    Wednesday 24 October 2012
    6.00pm

    More information:

    Win with the 4 Basics of Business Workshop

    Academy for Chief Executives Group 7
    Hertfordshire

    Wednesday 31 October 2012
    8.00am to 1.00pm

    More information: Chairman Simon Lester 07785762644

    Win with the 4 Basics of Business Keynote

    The Institute for Independent Business
    On board R.S. Hispaniola on the Thames
    London

    Wednesday 31 Octoner 2012
    6.00pm
    Guests Welcome!

    More information: Mike Scase mikescase@iib.ws

    The Helicopter
    Business Alert Vol 8 No2
    Q2/2012

    I have been especially privileged this quarter to work with some spectacularly impressive organisations - working in all kinds of sectors - they are all characterised by their laser beam focus back on the basics of business and the motivation of their people.

    Three stand out both as organisations and for the outstanding leaders who run them:

    Adams Foods - sell the Pilgrims' Choice cheese and Kerrygold butter brands in the UK and have a state of the art cheese packaging factory at Leek. They have been transformed since the arrival of their new CEO, and are simply challenging all the paradigms in their business (like setting up a demo kitchen run by a top chef in the middle of their sales floor) and seeking out every possible way to achieve sustained profitable growth. Employee relations have been transformed - and this is, perhaps, best epitimised by everyone (including the CEO) having performed in an in-house rap video!

    Qalhat LNG, based in Muscat, Oman is the first major corporation to be 100% Omani. It was set up 8 years ago by the current CEO and since then they have achieved that all elusive aim for most of a 'family' culture in a hard nosed corporate environment. Very unusually everyone in the company is called by their given name, with decisions challenged and a great deal of fun in the workplace.

    Acumen Law, was set up in Brighton just 5 years ago with a vision to challenge the legal practice norms for doing business and, wow, have they succeeded! Fixed price contracts, a 'Legal Director' scheme for companies, the extensive use of social networks, approachable, accessible and unpretentious staff, an annual business conference and a strong brand that they are now francising countrywide to name a few.

    The leaders of these three businesses: Ian Toal, Harib Al Kitani, and Penina Shepherd respectively are all remarkable, visionary, people who each epitomise the leadership traits that came from recent research. This asked the question:

    "Why do you follow someone?"

    93% said:

    "A feeling of fun, energy and excitement"

    and the three organisations they run have taken on board the first of the 4 basics of business - they are constantly striving to be truly exceptional at everything they do.

    Congratulations! - and a Golden Helicopter award goes to each

    Another great experience for me recently was to run a Masterclass for 100 incubator businesses in the North East of England. A room full of 100 sparky, bright eyed, innovative people hungry for knowledge and with a will to succeed. I am confident that I will be writing about some of them in the future in the same way as the three organisations above.

    Finally I am excited to be working with a new business advice Client - Northfields. They design, manufacture and hire table linen and are regularly used for Royal occasions, major sporting events, by embassies - and even Paul McCartney's wedding! I look forward to a long and successful relationship.

    Let me remind you of the "Helicopter" awards for outstanding service and for lousy service below
    A record six "Golden Helicopter" Awards this quarter to HSBC, Adams Foods, Qalhat LNG, Acumen, Days Inn and Gordon Bromley of The Academy for Chief Executives this time and two "Ditched Helicopters". I welcome nominations in either category.

    Click here to follow me on Twitter

    I hope you enjoy this newsletter and find it valuable and I thank you for your support and smiles.

    PS. Please have a look at this lovely video - which again shows the power of social networks 'Caine's Arcade'

    Roger Harrop

    Global Confidence I am not an economist but
    a look at history shows us clearly that nations prosper by trading outside their borders.

    This has be true - whether it was the UK in the 19th century, the US, Japan and Germany in the 20th or China and, increasingly, India now.

    It may be that nations have abundant and valuable natural resources to trade but, if not, then it has to be goods and services that the world want.

    The 'rebalancing' of Western economies since the credit crunch of 2008, after years of living beyond their means, was surely inevitable. Without wishing to get political I simply cannot believe that more borrowing by Western nations and more spending on internal infrastructure projects can produce the return to GDP growth we all seek.

    If Nations are to invest at all then it needs to be in helping the wealth producers develop and to trade globally. Wealth producing businesses should be massively encouraged and supported through the removal of red tape, investment funding, tax incentives and underwriting some export risk.

    Often we see the reverse happening - UK universities, for example, have an envied reputation for excellence around the world and are an important generator of wealth and foreign exchange for the country - but we have the government making it more difficult for overseas students to come to the UK through new visa controls.

    If we really do want our Nations to thrive once again there should be no sector of society more supported, more revered than the wealth producers.

    If we really do want our Nations to thrive once again there should be no sector of society more supported, more revered than the wealth producers.

    - and by the way, I do not believe ownership is important here. In the UK, for example, our motor vehicle industry is no longer British owned. What that has meant is that vast amounts of outside finance has been brought in to modernise and develop the industry and as a result it is now prospering globally - whether it is Jaguar Land Rover or Nissan or Ford or Toyota. They are exporting more than ever and contributing massively to the Nation's GDP.

    Now is surely the time for us to be injecting support and confidence.

    Consumer confidence has had one of its biggest upturns according to the Bank of America Merrill Lynch's Global Customer Confidence Index:

    More:

    10 tips for infectious viral content
    Learn how to create content that spreads like wildfire with tips and tricks from online marketing experts

    1. Timing
    "Paying close attention to the season, current affairs and high-profile events provides a great starting point," says Emailvision social media marketing manager James Medd. "From there you need to think how best to incorporate your brand. Heinz Soup did this well, timing a 'Get Well Soup' campaign that offered UK Facebook fans the chance to buy personalised soup tins for poorly friends during the flu season. The campaign saw 72,835 tab views and saw Facebook 'likes' double from 16,000 to 32,810."

    2. Get emotional
    "Viral, it's all about the extremes of humanity, voyeurism and emotion. From the serious end of political uprisings and human evil and natural disasters, to the light-hearted moments of people or animals doing crazy things," says Fortune Cookie managing director Maggie Lonergan. "Videos go viral when they touch a raw emotional nerve. For brands, this means connecting your values with a universal human truth - whether it be backing a serious or political cause or creating a moment of joy. And the emotional reaction the video provokes should be reason enough to view and share, it should not need to over-rely on paid media, that's not viral."

    3. Be brave
    "Ideas often get watered down by committee - usually from the need to pacify compliance or legal departments," says Initials Marketing director Craig Lawrie. "Not only does this dilute the idea but the end result often isn't effective or entertaining. Once you hand something to the community, you can't ask for it back and that applies to brands and content that is already in the public consciousness. Rather than trying to stop users from sharing content created from your assets, actively encourage it. When the distributors of Downfall demanded YouTube remove all parodies of the film they ended up alienating those who were actually advocating the film in the first place."

    4. Strike the right tone
    "Viral content ideally needs to be comedic, political, sexy, controversial or newsworthy to have any social currency," says TMW group planning director Richard Pentin. "For example, Lynx's Fallen Angels augmented reality experience in Victoria Station was entertaining with sexual undertones. Likewise, commercials, videos or campaigns that are edgy or cool are more likely to be shared than those more conservative in nature. What people share is a reflection of their own identities or image they wish to project, so people are more likely to share with their peers if the content has some intrinsic value or kudos factor."

    5. Talent plus timing plus luck
    "There's no formula for guaranteeing a viral 'hit' but the best one I ever heard is from the record business - timing plus talent plus luck," says Upfront director Matt Jagger. "You can't do anything about the luck but you can control the first two. Try to work with established talent. Talent brings you audience, credibility and leverage. It can make good content great and potentially deliver longevity. Getting the timing right is about giving your audience something that they want right now or that they didn't even know they wanted."

    6. Authenticity
    "Once you say 'we need to create a viral video,' you're most likely doomed," says Strongmail social media director Dan Opallo. "Most of the iconic viral videos were not created with that intent. A big reason they went viral in the first place was because the savvy social universe saw them as authentic and didn't feel like they were the prey of marketers."

    7. Explore
    "YouTube can be a great playground to explore to see what type of content takes off, although not all of it would pass the appropriateness test for marketers," says Ogilvy Action head of social Matt Gierhart. "One of the most popular 'YouTubers' currently is Ray William Johnson. He pulls videos from YouTube and reviews and narrates them. The result is hilarious but massively insightful. He has a natural instinct for why things work. And to prove the point, his reviews in themselves are massively viral, with between three million and five million people tuning in regularly."

    8. Seeding
    "'Seed' your video -that is, post links to the video - ranging from uploading to YouTube to reaching out to involved influencers such as relevant bloggers and online communities," says Famous4Communications managing director Daniel Bausor. "This will give you the Pied Piper viral effect which is why video is 53 times more likely to produce a first page result on Google than traditional search engine optimisation."

    9. Personalisation
    Viral content doesn't have to be a single piece of content. It can be thousands, each one personalised to one of your customers," says Imagination senior creative strategist Tom Gray. "When we created our Ken Block augmented reality experience we wanted to allow customers to take that experience away and share it through viral content. The key is making the content utterly braggable and shareable by making it 'believably unbelievable', putting them in an amazing context and make them famous by association with a famous person or an already viral theme - in this case, Ken Block's Gymkhana series on YouTube."

    10. New platforms
    "We've found Pinterest to be a great channel through which to spread our messages virally," says Unique Home Stays PR and marketing officer Rhianna Morton. "Within hours of uploading an image, it can be re-pinned by hundreds - or even thousands - of other users. We've found that striking images of our luxury holiday homes are re-pinned far more frequently than they would be shared on other social networking sites. It's fairly new, but it's a growing platform so now is the time for businesses to get involved, especially if imagery is a strong point for them."

    With thanks to The Marketer March 2012


    Bear notice in Canada Interesting Stuff

    Firstly a word of caution - from a legal workshop I was at recently - the law of copyright is that
    "The creator has automatic ownership unless assigned in writing"
    So your website designer, photographer, video technician, outsourced designer, for example will all have copyright unless you have specifically got it assigned to you in writing.

    ********************

    I heard Richard Reed of Innocent speak the other day. At Innocent they have 3 people assigned to answer the phones but if they are all busy EVERYBODY'S PHONE RINGS IN THE COMPANY. Apparently that's so intrusive that it get's answered immediately. What a great idea!

    ********************

    Great Apps:

    MyMusicCloud, is a worldwide free cloud based music service, allows you to enjoy your music regardless of your choice of mobile device.

    Hailo. Use Hailo to get a black cab wherever you are, whenever you want.

    SeatwaveLet's you know where your favourite bands are playing.

    PreyPrey lets you keep track of your laptop, phone and tablet whenever stolen or missing

    *********************

    We recently had a fascinating morning foraging in the English countryside for herbs like wild garlic and marjoram - through our favorite Michelin Star restaurant Sir Charles Napier . After the foraging the chef gave us a cookery demo using what we had foraged which we then ate.
    One conundrum that was solved for us by the forage leader relates to the nursery rhyme "Here we go gathering nuts in May". This appears to be factually incorrect, as nuts don't get gathered in the Spring but the Autumn.
    The rhyme, however, comes from the Middle Ages when poor people would eat roots - most particularly one called a Pignut which was at its best in the Spring!


    Speaker WiKi lanyard


    The "Helicopter" Service Awards

    I have found myself increasingly putting the service I receive from organisations into one of two categories either "outstanding" or " lousy" - there doesn't seem to be just 'average' any more. I've introduced therefore "Golden Helicopter"

    You'll find the story behind each in my Blog

    Please add your comments and any recommendations of your own for awards.


    Golden Helicopter Award
    Golden Helicopter Award Winners
    - for outstanding service

    HSBC St Pauls and Vicky Morgan

    Gordon Bromley of The Academy for Chief Executives

    Days Inn, Fleet

    Adams Foods

    Qalhat LNG

    Acumen Law

    Continental Airlines

    Interparcel.com courier service

    MD2MD Executive Groups

    Hilton Hotels

    Leica Cameras

    North Oxford Garage and Nathan King

    The Dome, Edinburgh

    ALM Garages, Macclesfield

    BT

    Whitechapel Bell Foundry

    Swiftcover motor insurance

    UK Fast

    Holiday Inn Express, Safa Park

    National Car Parks

    Hamayesh Farazan Iran

    The Camilla House

    Shire Hotels

    Raj Charan of Reading Audi

    Singapore Airlines

    Emirates Airlines

    Ashford Castle Hotel

    The Chiltern Hospital

    The Ship Inn, Noss Mayo

    Jemma Hodgkinson from Aviance Manchester

    Chris Booth of Graphics Direct

    London Cabbies

    George Bowler and Oliver Yorke from Hurst Community College



    Ditched Helicopter Award
    Ditched Helicopter Awards
    - for Lousy Service

    WH Smith

    Lloyds Bank

    O'Briens Irish Sandwiches

    Servisair/Emirates Airlines

    Virgin Atlantic

    Santander Business Banking

    FedEx Couriers

    Hilton Hotel Coventry

    E Buyer

    Thames Water

    Dixons

    Costa Coffee

    Barclaycard

    The Meat Company

    Alfa Romeo

    British Airways - again!!

    Abbey National Bank

    Seven Sands Hotel, Dubai

    Air India

    PaperShow

    Ripples Bathrooms and Keramag


    Find out why here


    Quick Links
  • My You Tube Channel
  • The Professional Speakers Association
  • Make your AdWords give big value
  • The Academy for Chief Executives
  • The Institute for Independent Business
  • Gihan Perera, THE electronic marketing guru - with lots of free info!
  • Roger Harrop spent 25 years leading businesses at the highest level putting him in a unique position to deal with contemporary business challenges. He inspires, motivates and entertains his audiences with his acclaimed Staying in the Helicopter series of speeches, seminars, workshops and masterclasses focused on transformational profitable growth. Over 10000 CEOs, business leaders and others have achieved massive growth in profits and sales through his thought provoking and entertaining speeches laced with real-life stories, anecdotes and humour. He is Past President of The Professional Speakers Association and a Speaker of the Year with The Academy for Chief Executives

    What People Say

    "Roger, we have seen a sustained increase in revenues and profits as a direct result of attending your workshop. Thankyou ! " Martin Mulligan, CEO, Martin Mulligan Group Limited

    "Without question Roger's workshops have been the catalyst in enabling our six operating companies to unlock the door to profitable growth and without exception, everyone has a real desire to be in the renewal room and when there, reside in it permanently!" Trevor Hebdon, CEO, H&H Group plc

    "Thank you very much for your astonishing presentation at Credit Suisse" Carlos M. Martins Vice President

    "The power of Roger's sessions is that they genuinely inspire action. The material is brilliantly constructed to get them to think about the issues that are real for them and then see and believe that they can go back to their businesses and do something different. Perhaps this is why Roger has been Speaker of the Year twice" Tim Anderson, Academy for Chief Executives Group Chair

    "It is no coincidence that the Group's dramatic improvement in performance, over the last 18 months, relates directly to Roger's association with us" Ian McKernan, Chairman & CEO Molecular Products Group plc

    "I am amazed at the reaction experienced by Roger's audiences.  They are totally engaged from beginning to the end and all seem to be transformed in one way or the other.  He seems to have no country or cultural barrier.  He has laser sharp focus and keeps his audience spellbound" Rakesh Bhargava, Chairman, The Academy for Chief Executives, USA and India

    "I attended the Masterclass and what an inspiration it was to! Afterward, I felt like running out of the hotel into the street shouting about my business to everyone !" Elizabeth Harding-Massey, Owner, Eliza Pepperpot & Co

    Skype: rogerharrop
    Twitter: TheCEOexpert
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    Roger Harrop You Tube Channel

    T: +(44)1491613635


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