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In this issue........
  • Should you be Open Sourcey?
  • Useful Stuff
  • The "Helicopter" Service Awards

  • ACE masterclass Long Island
    World Management Forum
    At World Management Forum
    with the Shah's boots
    with Mervyn Langtry Made not Born event
    ACE 14 Guildford

    super ACE Masterclass, Long Island, New York
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    Magnificant conference centre at the World Management Forum, Tehran
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    Sepehr Tarvadian and fellow speakers, Tehran
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    with the Shah of Persia's boots!
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    with Mervyn Langtry, Head of Management Development, Northern Ireland Government at the Made not Born Masterclass
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    with the great ACE 14 Group , Guildford
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    UPCOMING PUBLIC EVENTS

    Staying in the Helicopter - and Lead Effectively

    Masterclass
    Pearl Continental Hotel
    Lahore, Pakistan

    Thursday 25 March 2010
    9.30am - 5.00 pm

    More information:

    Staying in the Helicopter - and Lead Effectively

    Masterclass
    Sheraton Hotel
    Karachi, Pakistan

    Friday 26th March 2010
    9.30am - 5.00pm

    More information:

    Staying in the Helicopter - the key to profitable growth for all times

    Masterclass
    JW Marriott Hotel
    Kuwait

    Monday 19 April 2010
    9.00am-5.00pm

    More information:

    Staying in the Helicopter - the key to profitable growth in good times or bad

    Keynote Speech
    Association of British Travel Organisers to France Conference
    Grand Palais Conference Centre
    Lille, France

    23-25 April 2010

    More information:

    Staying in the Helicopter - and lead effectively

    Masterclass
    Shang-ri La Hotel
    Jakarta, Indonesia

    Thursday 6 May 2010
    9.00am-5.30pm

    More information:

    Staying in the Helicopter - and lead effectively

    Masterclass
    Ritz Carlton Hotel
    Kuala Lumpur, Malaysia

    Thursday 13 May 2010
    9.00am-5.30pm

    More information:

    Staying in the Helicopter - the key to profitable growth in good times or bad

    Mega Masterclass
    JW Marriott Hotel
    Mumbai, India

    Tuesday & Wednesday, 6 & 7 April 2010
    9.00am - 5.30pm
    More information:
    Innovation Business Forums +919272227195/6/7/8 anthony@ibfmail.com

    Staying in the Helicopter - the key to profitable growth in good times or bad

    Workshop
    The Academy for Chief Executives
    Teeside

    Tuesday 6 July 2010
    9.00am - 12.45pm
    More information:

    More information:

    The Helicopter
    Business Alert Vol6 No1
    Q1/2010

    Immortalised on ceramics!

    What a fascinating time it's been since my last newsletter.

    Firstly I've had a new hip - ceramic and titanium with the extra large socket for windsurfing! Truly remarkable - it really has given me a new lease of life and my sincere thanks go to Prof David Murray at The Manor Hospital, Oxford.

    It was particularly interesting to then have six weeks during my recovery time to "get in my helicopter" and look at the strategy and plans for the future development of my business - something, perhaps, even I need to do more often.

    I then spent a great 8 days back in Iran with seven top speakers - speaking to the most delightful business audiences of up to 1200 in some of the best conference centres I've ever worked in. For some reason, however, someone thought it was a good idea to produce various ceramic items with our photographs on - strange!

    It now looks like I may be working with the leading Iranian daily newspaper - who, incidentally, publish a copy in braiile every day. Do our newspapers do that I wonder?

    One of my non-executive directorships has come to an end after seven highly successful and most enjoyable years - although frankly, after all that time, it feels a little like a bereavement at present and I think I've been through a similar cycle of emotions.

    I've had the delightful experience of spending time in Londonderry, Northern Ireland again after 20 years and speaking at the excellent business leadership and management initiative "Made not Born" by the Northern Ireland government. Northern Ireland is such a lovely, gentle country full of lovely, gentle people.

    As I write this I am in Pakistan where I am keynoting and running Masterclasses in Islamabad, Lahore and Karachi to the most positive and optimistic of audiences that you could imagine - a real lesson to us all.

    A Masterclass in Kuwait comes next and then the delights of Lille in northern France and the ABTOF annual conference.
    Then off to watch my son, Russ, in his first London Marathon running for the magnificent Orpheus Centre where my stepdaughter, Kim, spent her last 18 months.
    I'm very proud of him.

    Finally a holiday on our favourite Scilly Isles beckons and the wonderful Hell Bay Hotel on Bryher.

    In between all this there has been my usual visits to my business adviser and non-executive director Clients and workshops for Academy for Chief Executives groups and others around the country.

    What a life - I love it!

    Let me remind you of the "Helicopter" awards for outstanding service and for lousy service.

    Two "Golden Helicopter" Awards and two "Ditched Helicopter" this time.
    I welcome nominations in either category.
    Explanations of why they're being recommended should be put on my blog to back up the listing.

    Click here if you want to follow me on Twitter

    I hope you enjoy this newsletter and find it valuable and may I thank you for your support and smiles.

    Roger Harrop
    PS. London Underground started piping "uncool" classical music in the booking halls of tube stations in December 2005 to deter youths from loitering, resulting in a 33% drop in abuse against staff.

    Should you be Open Sourcey?

    We think of open source as software - it's the latest generation of website that allows all this massive interactivity we can do now and we know that open source software developers can currently do no wrong.

    Actually this is rapidly becoming the way of the world for business in the future.

    Open source enables many people to work on the same problem to come to a solution - and let's be honest - probably delivered free. Mozilla Corp - the developers of Firefox and Thunderbird - is a not-for-profit organisation where all development is done by contributors all over the world doing it for free with project managers in silicon valley merely directing the effort.

    Wikipedia has been developed in exactly the same way - anyone can contribute, anyone can change existing entries and Wikipedia just have volunteer project managers around the world who try and ensure some sense and continuity.

    Government departments and other organisations in the US are also starting to harness open source contributors to solve problems and one can imagine in the UK for example the RSPB (The Royal Society for the Protection of Birds) who use volunteers to report bird sightings going a stage further and using volunteers to analyse and establish bird migration activities and solve long standing conundrums.

    It's not just in the areas of development and analysis, however, that open source can score - also in marketing.

    More:

    Useful Stuff

    Have you been frustrated trying to send emails through your browser when overseas - and had to use your ISP's laborious webmail?
    No longer!
    SMTP2GO solves than - and at $1.99 a month is a steal - it's brilliant

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    I visited the Education Show at the NEC, Birmingham recently and came across this intriguing and fascinating model makers' extruder and I just had to film it!
    I want one!

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    Have a look at We are What we Do - and maybe make a difference

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    Fancy a tee shirt that tells you when you are in a WiFi zone?
    or a usb driven V8 engine?
    or any other weird gadgets try ThinkGeek
    but for the real latest technology go to Gizmodo

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    I think the recently set up Yoodoo resource for small and new businesses is superb - and not just because I am a contributor!


    Helicopter Awards The "Helicopter" Service Awards

    I find myself increasingly putting the service I receive from organisations into one of two categories either "outstanding" or " lousy" - there doesn't seem to be just 'average' any more. I've introduced therefore "Golden Helicopter" outstanding service awards and "Ditched Helicopter" lousy service awards

    You'll find the story behind each in my Blog

    Please add your comments and any recommendations of your own for awards.


    Golden Helicopter Award

    Ditched Helicopter Award
    Ditched Helicopter Awards
    - for Lousy Service

    Alfa Romeo

    British Airways

    Audi

    Selfridges

    Intercontinental Hotels

    Air Canada

    Carlisle City Council

    British Airways - again!!

    Abbey Bank

    Seven Sands Hotel, Dubai

    Air India

    PaperShow

    Ripples Bathrooms and Keramag


    Find out why here


    Quick Links
  • My You Tube Channel
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  • Gihan Perera, THE electronic marketing guru - with lots of free info!
  • Roger Harrop spent 25 years leading businesses at the highest level putting him in a unique position to deal with contemporary business challenges. He inspires, motivates and entertains his audiences with his acclaimed Staying in the Helicopter series of speeches, seminars, workshops and masterclasses focused on transformational profitable growth. Over 10000 CEOs, business leaders and others have achieved massive growth in profits and sales through his thought provoking and entertaining speeches laced with real-life stories, anecdotes and humour. He is Past President of The Professional Speakers Association and a Speaker of the Year with The Academy for Chief Executives

    What People Say

    "Roger, we have seen a sustained increase in revenues and profits as a direct result of attending your workshop. Thankyou ! " Martin Mulligan, CEO, Martin Mulligan Group Limited

    "Without question Roger's workshops have been the catalyst in enabling our six operating companies to unlock the door to profitable growth and without exception, everyone has a real desire to be in the renewal room and when there, reside in it permanently!" Trevor Hebdon, CEO, H&H Group plc

    "Roger Harrop's Helicopter analogy is a great one. Having the skills to rise above the clouds to set the vision and see the big picture, but also the ability to fly down low and drive the details are both essential skills for a successful President or General Manager. Roger's pragmatic approach and outstanding delivery make his message meaningful for all audiences." Dan Daniel, Group Executive, Danaher Corporation

    "The sessions were really good - Roger is particularly skilled at asking the right questions to make you find the answers to move forward yourselves as opposed to telling you what to do. He is a perceptive man who is clearly skilled in motivating and getting the best out of people. It is refreshing to see the train of thought his influence has provoked company wide." Caroline Singleton, Sales Representative, Thomas Graham & Sons Limited

    "It is no coincidence that the Group's dramatic improvement in performance, over the last 18 months, relates directly to Roger's association with us" Ian McKernan, Chairman & CEO Molecular Products Group plc

    "Congratulations! - your workshop scored 8.9 in the survey results which is very good" Maneesh Garg, Education Chair, Young Presidents Organization, Lagos

    Roger Harrop is a Member of SPEAKERS WITH CONTENT

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