People who lead others, who expect to deliver results by managing others, need basic skills that will:

• let those being led know what's expected and what they'll be held accountable for
• communicate messages - good and bad - clearly and thoroughly
• engage employees, get them interested and focused on the "now" and the "what's ahead"
• focus on behavior - what's required and why
• clearly convey that they understand why change happens, how people react to change and how to support an employee's struggles with change
• deal with conflict in order to maintain individual and team focus and productivity
• provide timely and accurate performance feedback
• accept the responsibility for the quality and effectiveness of communicating UP, with their own managers
• motivate others - know what they can do to influence individual and team performance
• look at the way things are currently being done to find better ways of doing them
• continuously support and coach the development of their employees - in their daily jobs
• effectively handle "coaching moments" so that employees teach themselves
• recognize the significant leverage that they have to combat turnover
  

• Are your managers well-equipped?
• Have they all received instruction in the basic techniques I'm describing?
• How long has it been since some of your managers had a refresher in the basics?
• Have you noticed performance issues that are not being addressed, but just tolerated?
• Are some of the tenured managers running out of steam and taking too many shortcuts?
• Are you turning a blind eye to the issues you know exist because of lack of time or money?

No doubt about it - time and money are in short supply!! But we can suggest  cost-effective and results-effective ways to address your headaches!