MXL Partners
SalesNote )
May 2010
In this issue
  • MXL EMEA Webinar, 5/13
  • Sales Activity Metrics
  • Sales Process Quiz
  • ModernSelling Interview
  • Emerson on Prospecting
  • Prospecting 2.0 - Why and How
    The sales blogs are all abuzz with talk about the current status of sales prospecting and cold-calling. Let not your heart be troubled. Even with the onslaught of new sales tools and technologies (Web2.0/Sales2.0), the reports of the death of prospecting and cold-calling are greatly exaggerated.

    For salespeople perhaps that is reason to be troubled. In the sales arena, it is well established that cold-calling and prospecting are the least favorite of selling activities. But for good reason these actions will never really go out of style. Yes, the calls can (and should) be warmer with appropriate and calculated multiple touch-points, and the contacts can (and should) be better targeted and pin-pointed. But what else is new?

    We see this paralleled in sports. For instance, baseball and golf equipment today allow for better play and higher performance, but the game still needs to be played. Good practice, coaching and skill-building produces wins, records and championships.

    No, prospecting and cold-calling will not soon go away. They are simply fundamentals in sales that are evolving and can be optimized for the modern era. Accept it and get comfortable with it. Be the ball.


    MXL EMEA Webinar, 5/13

    MXL Conducts "4 Keys" Webinar for EMEA
    Mike Griego, MXL's founder/president will present a one hour Webinar sponsored by Citrix Online (GoToMeeting) and ModernSelling.com, a UK sales publication. Griego will conduct his popular 4 Keys to an Effective Sales Pitch presentation he recently conducted for Citrix' North America speaker's program.

    This webinar covers the following:

    • Common mistakes by rookie and veteran salespeople
    • 4 key components of an effective sales pitch
    • Adapting a strong value proposition to various sales communications
    The US webinar was one of Citrix' most popular and well-attended sessions.

    Sales Activity Metrics

    Measure Your Activity Metrics
    Just as coaches and players know their own team and individual vital statistics, sales managers (and reps!) should know their own vital stats, i.e., what we at MXL call their Sales Activity Metrics.

    When asked how many new prospecting calls the Inside Sales team made each day, the Director of Sales of a client firm proudly stated that everyone on her sales team made 40 calls a day. When I asked her how she knew that, she stated confidently that "she hears them" as she sits in the bullpen with them. "They all know that 40 calls is the number of calls they need to make and that's what they do." Oh, really?

    This is a common reaction to classic selling activities across organizations. Some manager at some point in the past has declared a number of, you name it, phone calls, demos, meetings, proposals, mailings, etc., etc., that the sales team is to make each hour, day, week, month, or quarter. That becomes the magic number or mantra for the sales organization for a range of time until someone comes along and changes it or challenges it. Many firms and reps don't know just how valuable these metrics actually are, but often they become unrealistic, onerous, or useless hurdles at which the team winks or rolls their eyes...

    Sales Process Quiz

    Four Levels of Sales Process
    Your company's sales process level says something about your sales team. So says CSO Insights in their recent Sales Performance Optimization report:

    • Level 1 - Random Process: Your company may be perceived as being anti-process, though what you really lack is a single standard process. Essentially every sales rep does their own thing their own way.
    • Level 2 - Informal Process: Your company exposes your salespeople to a sales process and indicates that they are expected to us it, but that use is neither monitored nor measured.
    • Level 3 - Formal Process: Your company regularly enforces the use of a defined sales process (sometimes religiously), and you conduct periodic reviews of the process to see how effective it is, and then make changes based on that analysis.
    • Level 4 - Dynamic Process: Your company dynamically monitors and provides continuous feedback on sales reps' use of your formal sales process. You also proactively modify the process when you detect key changes in market conditions: new competitors emerging, changes in governmental regulations, shifts in the economy, etc.
    MXL agrees with these levels of distinction. We've seen many companies at these various levels. Our experience mirrors the research - approximately 60% of companies are operating at Levels 1 and 2, with roughly 15% executing at Level 4. There is a strong coorelation between successful quota attainment and sales process Levels 3 and 4.

    ModernSelling Interview

    Modernselling.com talks to MXL's Michael Griego
    A veteran of 30 years in Silicon Valley, Michael Griego is one of those salespeople who seems to have really cracked it right from the start.

    A high-achiever from the word go, the former IBM sales star cut his teeth selling books door-to-door in order to pay his way through college. In the summer holidays from his English literature degree at Occidental College, Griego learned his trade knocking on doors at the rate of 60 a day, six days a week.

    'It really taught me about sales,' he declares. 'It was definitely tough. We hit the first door at 8 am in the morning and we'd leave the last house at 9.30 at night...'

    (After earning an MBA at Stanford, he is) now president and founder of Silicon Valley-based sales training, consulting and management services firm MXL Partners, Griego has had a successful sales and management career with firms like IBM, StorageTek, Gartner Group, Intelliquest and ...

    Emerson on Prospecting

    Fear and Action
    "It was a high counsel that I once heard given to a young person, Always do what you are afraid to do." - Ralph Waldo Emerson

    Quick Links...

    Phone: 650-279-3467
    Email Marketing by