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Build a Better Relationship with Your Electric Utility
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For many industrial, commercial and governmental customers their relationship with the electric utility involves paying the monthly bill and occasionally calling the utility customer service center to report an outage. The cost of electricity is a major component of their budget and outages have catastrophic impacts on their business but they have limited contact with the electric utility.


Our feature article "Build a Better Relationship witih Your Electric Utility" provides tips to help build a relationship with the electric utility to reduce energy costs and improve reliability. A business relationship requires the participation of the customer and the supplier. Few customers would ever blindly accept whatever price the supplier wanted to charge and at the supplier's defined delivery schedule. The same concept applies to the relationship between a customer and their electric utility.
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Build a Better Relationship with Your Electric Utility

How would you like reduced energy costs and improved electric supply reliability for your business? Building and maintaining a relationship with the local electric utility can help customers reach these goals. Having spent half of my 40+ year career as an industrial/commercial electric utility customer and the other half as an electric utility Account Manager, I've developed a few electric utility relationship tips:

  1. Identify a single point of contact with the utility. For large Commercial, Government and Industrial customer, this may be a Key Accounts Manager. For smaller business customers, this may be a Business Service Center.
  2. Assign a staff member to be the customer's single point of contact with the utility. 
  3. Communicate frequently with the utility.
  4. Invite the utility to visit your business for a tour. Ask the utility to speak to your staff about energy efficiency, reliability, rate schedules, rebates, etc. Let the utility know the importance of reducing energy costs and how an outage impacts the business.
  5. Visit the utility at their business office, district office and operations center.
  6. Work with the utility to better understand how the electric service gets to your business. Understand the external and internal electric grid.
  7. Understand your electric energy rates and how energy is used.
  8. Set reliability expectations with the utility. When there is an outage, ask for a follow-up report on the cause and what preventative action is being taken.
  9. Develop other utility relationships in the Operations, Reliability, Energy Efficiency and Executive groups.
  10. Give more than you receive. For the relationship to work, it must be mutually beneficial. Find ways to help the utility. 
  11. Be proactive. Take responsibility for maintaining the relationship.
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eDiscoveri helps customers: manage relationships with electric utilities, improve electric reliability and reduce energy costs.  Please let us know if we can be assistance to your company or government agency.
Ralph W. Russell, II
+1 804 291 7667