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Have you experienced a power outage or disturbance recently?  Reliability of service is typically the number one concern of commercial, industrial and governmental electricity customers.  Our feature article "Promote Better PQ & Reliability Service" shows customers how they can take pro-active steps and set expectations with their utility, equipment suppliers and maintenance departments to promote improved PQ and reliability.  If you find this information helpful, please forward to a colleague.


Promote Better PQ & Reliability Service
Building relationships with local electric utilities is key to promoting better PQ and reliability service.  There are many pro-active steps that commercial, industrial and governmental customs can take before, during and after a power disturbance or outage. 
  • Determine the impact that disturbances and outages have on customer equipment.
  • Take action to prevent damage to internal equipment from unacceptable reliability.  Consider installation of standby generators, transient surge protectors, UPS, etc.
  • Develop relationship with local utility groups such as Key Accounts, Operations and Reliability.  Contact between customer executive and utility executive is a good idea.
  • Set PQ and reliability expectations with utility, equipment suppliers and internal maintenance groups.  Explore reliability upgrades with utility, supplier and maintenance.
  • Meet with utility on periodic basis to discuss disturbance events, system planning and reliability.  Include customer and utility executives on annual basis.
  • Develop outage reaction procedure.  Include reporting, equipment shutdown, monitoring and communications tasks.
  • Report outage to utilitiy for each account experiencing outage.
  • Contact utility representative such as Key Accounts Manager.
  • Monitor outage through utility web site. 
  • Keep record of each event and equipement reaction.  Use standardized form. 
  • Request utility to provide report on each important disturbance.
  • Ask utility to provide a plan outlining preventive measures.
"BE PREPARED" before, during and after an electrical disturbance event.
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eDiscoveri helps customers: manage relationships with electric utilities, improve electric reliability and reduce energy costs.  Please let us know if we can be assistance to your company or government agency.
Ralph W. Russell, II
+1 804 291 7667