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CONVERGED COMMUNICATIONS & MANAGED IT SOLUTIONS |
The SynerTel Sentinel Online Edition
Dec 2010 Issue 172
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| News you can use! |
Our Referral Contest runs for just a few more weeks. Don't miss out - we're giving away a 50" TV, and we'll also send you a $25 check when we meet with your referral. Just let us know who might benefit from our services - fill out the form here! "The Cloud" - part 2 of a series explores what this means and how cloud computing can help your business. Is your bank trumpeting the glories of mobile banking from your smart phone? Be very afraid! Read why below.
Attacks on your PCs, Macs, and smart phones are full of holiday vim, hoping you'll be too busy to thwart them. Dec. 14th Patch Tuesday promises a sleigh-busting load of updates - 17 bulletins, 40 updates - including the last open vulnerability for the StuxNet worm (which was busy using regular business computers to launch attacks on SCADA control systems - the ones your local water, electric/gas, sewage treatment, and similar utilities use to control their systems.) If you've got better tbings to do than try to understand, track, and administer all this - ask us about SynerTel Managed WorkPlace ... we offload the complexity and risk of maintaining your network and supporting your users - for a surprisingly affordable fixed monthly rate!
Need solutions or upgrades, but don't have the cash?
We have many financing plans for qualified buyers - some mfr-subdisized to 0%.
All of us at SynerTel wish you safe and joyous holidays, and a healthy and prosperous new year!
Ben Stiegler, CEO 415 746 1811 I! |
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What's the Cloud - and what's it good FOR? - Part 1 - Back End Services
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 Last month we introduced this topic. This month, we'll focus on what we call "Back End' cloud services. What does "Back End" mean? To us, this is a service or function which is important to your business, but which does not impact operations in real time.SynerTel Managed Efolder backup is one example. This replaces magnetic tapes (and even carrying USB drives around) as the preferred way to ensure your critical data is encrypted and backed up far away -- so that a computer disaster or a accident, fire, flood, or theft doesn't stop your business cold. SynerTel Managed WorkPlace is our remote monitoring, management, and problem-prevention service to keep your servers, PCs, Macs, printers, routers, iPBXs, and more humming along smoothly 24x7. Why do we focus on these first? These are cloud services which can benefit most every business - and which do not falter or cause business interruptions if your internet connection is shaky, overloaded at times, or momentarily interrupted. These are "low hanging fruit" which almost every business can benefit from - without needing to consider Internet connectivity upgrades, redundant connections, and "how do I operate if my telephony, CRM, accounting, or email" isn't available for a few hours. In future months, we'll move on to consider real-time applications (Google Apps, Microsoft i365, Hosted Exchange / SharePoint, Quickbooks Online) and cloud telephony applications. If you have immediate questions or interest - let us know and we'll be happy to help!
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Online Banking from your mobile Smart Phone ... not so smart
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 .The Wall Street Journal has been running an excellent series of articles on the shadowy areas of data mining - putting together little snips of data to gain a very sharp picture of your personal information. Now www.s21sec.com has discovered a new twist. Banking customers receive seemingly harmless text messages with links that when clicked, installed malware on their smartphones. Why? The malware was able to intercept codes sent by banks to smartphones to 'authenticate' transactions. How could this be harmful? A "man in the middle" attack could rest. Lets say you are checking your balance, or transferring $200 from savings to checking. When you log on to your favorite banking app, it authenticates you. The malware code, sitting in the background on your phone, 'borrows' the auth code and transfers a much larger sum to a different account or payee entirely. Before you even know something is wrong, the funds have been re-transferred umpty times and are now untracable and gone. The FBI announced in October that organized crime had used one variation of this the Zeus Botnet, to steal over $70 million from unsuspecting banking clients. While the amount stolen via fixed desktop PCs vs. mobile devices wasn't made public, the chances are good that you have no anti-virus software on your smart phone at all. Right? Mobile device AV is an emerging industry ... and emerging software is usually not the most stable, comprehensive, or trust worthy ... especially when you need it to guard the crown jewels of your family or business. Bottom line - We recommend sacrificing convenience in favor of safety, and NOT installing banking (or stock trading) apps on your mobile smart devices at present. Wonder what a comprehensive security audit of your enterprise - from network to laptops to mobile - would turn up? We're happy to help - just ask!
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Allworx introduces the new 48x - twice as large, and lower cost!
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 Allworx can now can support up to 250 users at a single site! The Allworx 48x has all the features of the smaller 6x and 24x, and is priced even more attractively than the 24x at user counts above 30. With a lifecycle cost (total cost of ownership) of about 60% of a similar ShoreTel or Cisco system, why we call Allworx the "ShoreTel Killer". If you're ready for full IP telephony - we'll be glad to do a full live demonstration in your office, and let you see how 'telephony without walls' can truly knit together a mobile workforce and multiple offices into a single system which is seamless for your customers and staff. Call 415 746-1801 or email us to learn more!
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| Win a 50" Color TV - Just refer a new customer to SynerTel |
Picture this TV in your living room!

We're giving away a huge 50" plasma TV to the person who makes the most referrals to SynerTel between Sept. 1st and Jan 15, 2011.
We'll also send a $25 check to you for every referral that becomes an appointment, another $25 when they become a customer -- plus the business you refer will receive a special introductory discount!
Enter as often as you like! Submit a referral now!
Current Top 3 Referrers: Marty Farris of the American Civil Liberties Union is leading with multiple referrals
Heidi Emmel (consultant) Kevin Wilkins - The Outcast Agency
are hot on his heels!
The webform took an unscheduled siesta last month - we've fixed it and are extending the deadline to Jan 15th.
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Special Service Surveys (say THAT 3 times ...)
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 As part of our continuous improvement program, your company will be receiving an email link to a very brief satisfaction survey each time we do a project or help you with a support incident. Please take no more than a minute to let us know how we did for you that day. To thank you for participating, we'll be drawing one lucky responder and giving them a gift certificate for a delicious free lunch - on us! Your honest feedback, kudos, and suggestions help us improve.
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| Welcome -- New Clients! Thank you, Existing Clients for new projects! | | Thank you for entrusting us with improving your IT and business communications!
Beach Blanket Babylon - San Francisco Crone Law - San Francisco, Connecticut, Beijing Ellis Partners- San Francisco TM Summit - South San Francisco Cirios Real Estate - San Francisco EasTrend Enterprises - South San Francisco Accent Computer Solutions - Rancho Cucamonga Louis Latour Wines - San Rafael Hand and Physical Therapy Center of Marin - Greenbrae Toschi Sidran Collins - Oakland, Sacramento Enable Engineering Air Cold Supply - Hayward Bay Venture Law - Walnut Creek
For a complimentary assessment of your organization's IT and Telecom spending, practices, and resources, call Ben Stiegler at 415 746 1811 or email sales@synertel.com |
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