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 CONVERGED COMMUNICATIONS & MANAGED IT SOLUTIONS
The SynerTel Sentinel
Online Edition 
July, 2010   Issue 167
In This Issue
E-waste done right!
Welcome Kai Chow
Add direct phone #s
Cisco Routers hackable - prepare
Welcome New Clients!
Win Free Lunch
RECEIVE FREE INDUSTRY NEWS AND HELPFUL TIPS
 
Join Our Mailing List!
Join us for lunch & Information Security Seminar Sep 14th!
Ben headshot
There's more than ever to think about in operating and protecting your company, data, and clients.
 
SAVE THE DATE - Join us for lunch and Raise Your Information Security Knowledge (RISK) Seminar on Tuesday, September 14th in SF at Ruth's Chris Steak House in San Francisco. 
 
SynerTel and Sonicwall will provide a first-class lunch, prizes, and a first-class education about protecting your network, users, data, & customers in the 2010 threat environment.  Registration details will be forthcoming soon; if you can't wait to sign up, email us to be first on the invite list!
 
Liked our website, but could never find what you needed?  We listened - the new website (launched June 2010) has completely searchable content!  ... Also, no doubt, still a few bugs.  Find one and be entered to win our free lunch!
 
Always wanted direct #s, but knew they were only for big companies? SIP trunking means even 3-4 person offices can have direct numbers now!
 
Postponed but still fascinating till August newsletter - Hacking Automotive Software, or "unlucky break - no brakes!".
 
SynerTel continues to grow! Over the next months, we'll introduce you to new team members and how they'll be helping you.
 
Many SynerTel clients have found value in outsourcing part or all of their IT & vendor management tasks to us, freeing up their own staff for strategic projects. Interested in learning about best practices in IT spending and operations? Ask us for a free consultation and ROI analysis!
 
Have Avaya or Nortel legacy phone systems? SynerTel is now an authorized Avaya Business Partner!  Call us for support, moves, or growth on your Avaya or Nortel systems.
 
 
Extended thru September 15th!  Toshiba's 0% 36 month financing offer  continue. If you need better communication tools - let Toshiba help finance them!
  
We're always interested in your kudos & suggestions for improvement. Feel free to contact me at any time!
 
Ben Stiegler, CEO
415 746 1811
Where do old computers go when they retire?
 
E-recycling
 As an environmentally conscious certified SF Green Business, SynerTel works hard to ensure your end-of-life equipment doesn't end up in a landfill.
 
Electronics and computer hardware contain many substances (heavy metals, plastic, etc.)  that can harm the soil, water, and air if thrown in the garbage.
 
That's why SynerTel offers free e-waste collection and processing. Your e-waste is carefully collected and transported to our warehouse. Our optional Data Destruction service ensures that information on discarded hard drives can never be snooped.
 
Above, Nerissa and Katie show off the latest mountain of printers, servers, laptops, workstations, and phones before the 20' panel truck was loaded.
 
We collect and send e-waste to Hope Services - a non-profit charity organization which provides life skill and employment services to Bay Area people with disabilities. So your discarded computer, server, or phone system helps our community while its being safely recycled.
 
E-waste recycling is FREE to SynerTel Managed Workplace Guardian customers!
Welcome Kai Chow!
 
Toshiba Product of the Year Award
Kai Chow
Kai joined SynerTel in June as our lead network & managed services engineer. Kai brings deep experience with Microsoft and VMware virtualization, SSL, and many generations of Microsoft products from ancient to experimental. In his first months, he has calmly and ably handled the rescue of several very sick networks. 
 
Kai will be expanding the scope and reach of our automatic monitoring and management platforms, improving the reports we share with our SynerTel Managed Workplace ("your network, our responsibility!") clients, and overseeing major IT infrastructure projects.
 
Kai brings a 'measure twice, cut once' approach to his project, ensuring minimum risk of surprises in your network. We know you'll enjoy working with him!
 
You can reach Kai at 415 746-1806, or kchow@synertel.com  
 
Add direct numbers into your Toshiba Phone System - even tiny ones!
 
Toshiba Product of the Year Award
POTY
SynerTel, Toshiba, and leading carriers including TelePacific, PaeTec, and XO are pleased to announce that you can now have per-employee direct #s via SIP trunks on your Toshiba CIX phone system at a very affordable cost!
 
Direct numbers have many benefits: 
 
Callers reach staff or departments directly, without wasting time navigating menus. This is particularly valuable for callers from mobile phones.
 
Outbound calls always show consistent Caller ID - either your direct # or the main #.  Random #s (line 4, line 7) which can be busy on call return are a thing of the past.
 
Inbound calls will arrive with Caller ID name and number on the 1st ring - enabling you to best manage your time. You'll know right away if this is your best customer, or a pesky telemarketer.
 
Ask us how easy this is to implement. You may even find it saves you $ on monthly phone costs!
 
 
Is your router protecting you from malware?
 
Security FenceJuly, 2010 - Millions of routers - including  most all Cisco Linksys units - can be easily hacked using DNS rebinding. 
 
What's that?  DNS rebinding tricks your browser into seeking internal resources on the your network under the direction of an attacker. The outside attacker can order your PC  to find and send corporate data to an outside machine  -- while evading detection by the user, and not tampering with DNS servers. 
 
 
 
 
In addition to the Cisco Linksys units, other vulnerable brand names include ActionTec, Asus, Belkin, Dell and Thompson.  
 
 
If you're not 100% sure that your network is safe from attackers and malware, ask us for a complimentary Network Security Assessment.  We'll identify the holes, and recommend secure and affordable layers of protection - so you don't have to worry!  Even better, we'll monitor those layers 24x7 for you with SynerTel Managed Workplace.
Welcome -- New Clients!  Thank you, Existing Clients for new projects!
   
Thank you for entrusting us with improving your IT and telephony!

 
Community Health for Asian Americans - Oakland, Richmond, Antioch, Berkeley
WestSide Community Services-  SF
Friends of the Urban Forest - SF
Chapman & Intrieri, LLP - Alameda
KOFY TV-20
Tattoo Branding - SF
All Souls Episcopal Parish - Berkeley
MythBusters - SF
CutLoose - SF
Allied Exhaust - Kent WA
Chrome Industries - SF and NYC
Santa Clara Plating - Santa Clara
Living Green - SF
Hong Kong Economic Trade Office - SF
Stanford Multi-Disciplinary Spine Center - Fremont
VIZ Media - NYC
The Stinking Rose - SF
Special Dispatch of Phoenix
Wu Yee Childrens Services - SF
Alta Mira Recovery Centers - Sausalito
Platinum Home Mortgage - San Pablo
Anil Verma Associates - Oakland
Business Team - Pleasant Hill
Studio Becker - Alameda
Giampolini & Co - SF
VIZ Media - SF
Cantaloupe Systems- SF
KaloBios - SSF
Passport Management - SF
Leventhal / Kline Management Inc. - Berkeley
Shibata Floral - LA
Blaze Fireplaces - SF
 
For a complimentary assessment of your organization's IT and Telecom spending, practices, and resources, call Ben Stiegler at 415 746 1811 or email ben@synertel.com
Find glitch in our new website-  win Free Lunch!
 
QmRiddle
We've worked hard to rebuild our website - making it easier to navigate, and adding full search. But we know a few glitches remain. Find one, then
Submit your answer here-  and be entered to win a $25 gourmet lunch certificate!

 
June Answer - ...What did Delaware? I don't know, but Alaska!
 
 
 
 
 

SPECIAL OFFER! 

Server / PBX room Spring/Summer  Cleaning

 
 15% off labor for a spring cleaning! We'll also check your backup power sources, recommend replacement of any batteries which are overdue for replacement, and label components and connections as needed. 
 

 
Offer good  thru July 30, 2010.  Must mention offer SPRING-CLEANING!