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The Synertel Sentinel
Online Edition 
May, 2010   Issue 165
In This Issue
Copier Security Hazards
Hosted VOIP -is it for you?
Spotlight - KOFY TV-20
Welcome New Clients!
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Wow! More ways to help your business grow!
Ben headshot
There's more than ever to think about in operating and protecting your company, data, and clients. This month we look at what happens when your old copier rolls out the door, and discuss a topic of growing interest - remotely hosted VOIP telephony.
 
Many SynerTel clients have found value in outsourcing part or all of their IT & vendor management tasks to us, freeing up their own staff for strategic projects.
 
Interested to learn about best practices in IT spending and operations? Ask us for a free consultation and ROI analysis!
 
Have Avaya or Nortel legacy phone systems? SynerTel is now an authorized Avaya Business Partner!  Call us for support, moves, or growth on your Avaya or Nortel systems.
 
Hungry? Win a free delicious lunch!  Answer our monthly riddle to be entered!
 
Toshiba's 0% 36 month financing offer  continues thru June 2010. If you know you need better communication tools - let Toshiba help finance them!
  
We're always interested in your kudos & suggestions for improvement. Feel free to contact me at any time!
 
Ben Stiegler, CEO
415 746 1811
Documents leave your control when your copier is serviced or upgraded - be aware!
 
Hacker at workMost of today's multi-function copiers/scanners/printers/fax machines  (like the award-winning Kyocera family we sell and support) contain a hard drive. Any (and often every!) document you've ever scanned, printed, or faxed is likely to be on that drive.
 
If your machine is serviced or traded out - its crucial that the hard drive be erased.
 
This 5 minute CBS news story shows the results of a visit to a used copier warehouse.  For $1,200, they bought 4 used machines at random. On those 4 drives were police reports about sex offenders,  medical records of cancer patients - and lots more.
 
Watch the report - then be sure no multi-function device ever leaves your premises without being erased (or remove the drive and retain it, if end of life).
 
If you're not happy with your copier/printer, or if you would like a free audit of your MFC/copier/printer technology and operating costs,  click here. 
 

 
Hosted VOIP - things you should know
 
Concerned executiveHosted VoIP offers all-in-one dial tone, long distance, and a phone system you lease from a service provider.
The only hardware you need is the phones - the service provider controls everything else. 
 
Sounds good, but be prepared... the risks may be different than you anticipate.
 
Want to discuss  hosted VOIP with a SynerTel sales consultant to see if its right for you? - click here!
 
ZeropctNew Customer Spotlight - KOFY TV-20
 
KOFY logoSynerTel is proud to have recently installed KOFY TV-20's new communications system. KOFY is famous for the many dogs who watch it regularly!  
 
With an administration, engineering, and studio production complex near Dogpatch, and a facility on Sutro Tower, KOFY's needs were extensive - and reliability was a key concern.
 
SynerTel prepared a Return on Investment analysis for KOFY, which management used to help remote ownership visualize the financial as well as operational improvements of making the change. KOFY will save $130K over the next 3 years, compared to the cost of their prior (hosted) solution.
 
VP of Operations and Engineering Roy Moore said "Of all the horror stores I have heard about phone system changes, this one stands out as being incredibly smooth!"
Welcome -- New Clients!  Thank you, Existing Clients for new projects!
   
Thank you for entrusting us with improving your IT and telephony!

 
KOFY TV-20 -  SF
Penny Black -  Berkeley
Mary Zlot & Associates - SF
Blevans and Blevans, LLP - Napa
Alta Mira Recovery Centers - Sausalito
Ionian Construction -  Millbrae
The Carlisle - SF
Tea Collection - SF
Bay Venture Law - Walnut Creek
California Flower Market - SF
Blatteis & Schnur - LA
Printing Industries of Northern California - SF
California Center for Land Recycling - SF
City of Novato
Louis Latour - San Rafael
www.Linkedin.com - Mountain View
Sierra Pacific Casting - Oakland
Barker Pacific - Novato
Cantaloupe Systems - SF
Corona Lotus - SF
Selix Formalwear - Hayward
VIZ Pictures - SF
Western Hydro - Bakersfield
Reed Brothers Security - Oakland
Stuart Foundation - SF
Trans Bay Insurance - Pinole
Tiffany's Dance Academy - Livermore
Peninsula Temple Beth El - San Mateo
Marin IPA - Novato
Allergy & Immunology Associates - SF
East Bay Womens' Health - Oakland
Chrome Industries - SF
Blue Wolf Productions - SF
Dillingham & Murphy - SF
 
For a complimentary assessment of your organization's IT and Telecom spending, practices, and resources, call Ben Stiegler at 415 746 1811 or email ben@synertel.com
Solve Riddle -  win Free Lunch!
 
QmRiddle
Arnold Schwarzenegger has a big one.
Michael J. Fox has a small one.
Madonna doesn't have one.
The Pope has one but doesn't use it.
Clinton uses his all the time.
Mickey Mouse has an unusual one.
Liberace never used his on women.
Jerry Seinfeld is very, very proud of his.
Cher claims that she took on 3.
We never saw Lucy use Desi's.
What is it? 

Submit your answer here- enter to win a $25 gourmet lunch certificate !

Check the June Sentinel for the answer and the winner!
 
April Answer - How do elephants communicate? On the ELEPHONE!

SPECIAL OFFER! 

Network Security Audit

 
Wondering if there are any holes in your network or data handling practices? If laptops are safe? SyneTel will conduct a level I security audit for just $229. 
 

 
Offer good  thru June 30, 2010.  Must mention offer SEAL-THE-HATCHES!