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What's Changing? |
 1. Billing and policy documents will be separate. Customers will receive their invoice separately from their policy declarations. With separate documents, it should be clear to customers that they've received an invoice, what is owed and when it is due. 2. All billing notices will have a new look, consistent across all pay plans. The new invoice is easy to read and informative. For customers, this is the most visible change associated with the new billing system. Click here to see how the new invoice will look.
3. Policies on account billing will no longer need the same effective date or be on the same payment plan. Account billing allows you to have several policies on just one bill. So, if you want to receive one bill for your auto and home policy and want to still take advanatage of the discount by paying the auto in full for the year and you want to pay the home quarterly or monthly we can now do that for you.
4. Erie's approach to handling extensions for pending cancellation for non-pay is changing. Erie expects customers to pay their bills on time, and most do. If a customer is unable to pay the full amount due, as the situation warrants, we'll work with him or her to change the payment plan to lower the amount.
5. Erie is changing the grace period for Pay Plan A and Pay Plan B to receive the pay plan discount. The auto pay plan discount is intended to reward customers who pay their full premium early in the policy period. To make sure Erie is keeping with that intent, they are changing the grace period to 4 calendar days from the due date. If payments are not received within the 4 calendar days, the pay plan discount will be removed from the policy |
| What's Not Changing? |
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1. The Pay plans. All of the available pay plans will remain the same, including pay in full (plan A), pay in 3 consecutive months (plan B), 6 months (plan C), quarterly (plan D), monthly, and Expresspay.
2. The pay plan discount will continue to be offered to personal auto customers on Pay Plan A or B.
3. Service fees, including most installment fees are not changing. The $5 service fee that is tacked onto a payment plan for each payment will still apply. A $10 late fee when a cancellation notice is sent out will apply along with a $25 reinstatement fee if the policy cancels and needs to be reinstated. |
