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Social Media and Unhappy Customers

Concerned about what's said online? Stop it! Solve your customers' problems instead of worrying.
Social Media and Unhappy Customers

Need help with your social media plan?  

 Call us today!   

317-569-1396

Free Seminars

10/13 -  Why Prospects Hate Your Website 

 

10/20 - Social Media Stew   

10/26 -Random Strangers to Raving Fans 

 

Each of the seminars will be held at our office:

 

1003 East 106th

Indianapolis, 46280

 

 

There is no fee to attend, but seating is limited so reservations are required.

 
Greetings!

Studies of consumer behavior conducted over the past forty years prove what many business owners know intuitively:  There is a direct link between customer service / complaint resolution and customer loyalty.

The expansion of social media and online reviews gives consumers more outlets to praise or complain about products, services and companies.  Each comment is an opportunity to win loyal customers by responding and reaching out. This week, we take a look at some of the benefits and challenges created by the growing consumer voice.

Social Media and Customer Service 

 

Good companies aren't changing their service levels, but I think they are using new tools to improve their response times... and companies who are not as good as they should be are discovering that consumers have power! Listen to our podcast on this topic here. 

Bad Customer Service is Worse PR

Want to annoy your customers?  Create a twitter account for customer service, then fail to provide any real customer service. 

Read what we have to say about that! 

 
Delta You Are Doing it Right!

It is not all bad news when it comes to social media and customer service.  Check out Allison's post on her positive experience with  Delta airlines via Twitter. 

 

Lorraine Ball 2006