CIGNA Claim Reminder
|
Incorrect claim submission processes will result in claim denials that require significant resources in your office to correct. To avoid inappropriate denials, please make sure that your office staff and practice management systems both support the correct submission process for CIGNA claims. Specifically, claims for CIGNA members, whose plan is administered by HealthPartners (as indicated by the HealthPartners logo on the card), are to be submitted to ChiroCare rather than the CIGNA address on the member's ID card. Submitting claims directly to CIGNA will result in the inappropriate application of non par benefits, as well as CIGNA's denial of a subsequent claim even when later submitted through ChiroCare.
Please note that due to the CIGNA flow process, payment on claims submitted correctly is typically slower than it is for other HealthPartners claims. On average, CIGNA claims are paid approximately 25 days from receipt, more than a week longer than the typical HealthPartners average.
For additional information on claim submission processes, please review your CIGNA Plan Summary or contact Provider Services at (888) 638-7719. Current copies of ChiroCare's Plan Summaries are always available by logging on to ChiroCare Connect. |
HealthPartners Workers' Compensation Participation Deadline
|
Providers wishing to participate in the HealthPartners Workers' Compensation network on September 1, 2010 must deliver their signed Addendum to ChiroCare by the end of the day today, July 16th. Addendums received after today will be processed but may be subject to a later effective date and may miss the cut off for the updated online HealthPartners Workers' Compensation Provider Directory. Click here for more information about this business opportunity.
|
 Business Development Seminar Update
|
More than 100 ChiroCare providers have reserved their seat at ChiroCare's Business Development Seminar scheduled for September 23, 2010. Based on the volume of early RSVPs received, ChiroCare has secured space that seats up to 300 people. Reservations will be collected until the date of the event or until all available seats have been reserved, whichever occurs first.
If you have not yet registered and would like to attend this information-packed event, please submit your RSVP via the tear off card included in the brochure previously mailed, or by submitting an email to info@chirocaremn.org. Emails should include the name of the provider, a contact phone number and if applicable, the name of a staff member who will also be attending. |
| Stay Connected Using Social Media |
|
|
| Fast Facts |
|
|
June 2010 |
Performance Goal | |
Average speed to answer the phone |
27 seconds |
Less than 30 seconds | |
Volume of calls answered within 30 seconds |
87% |
Minimum of 80% | |
Call abandonment rate |
2.5% |
Less than 3% | |
Volume of all claims received electronically*
*Per MN Statute 62J.536 all providers in MN are to be submitting claims electronically as of 12/15/09 |
88% |
Minimum of 90% |
|
