Provider News

Greetings Dr.   
June 18, 2010 - Issue 6

In This Issue

 
 
 
 
 
 
 
 
 
 

 On March 23, 2010, President Obama signed into law comprehensive health reform titled the Patient Protection and Affordable Care Act HR3590. The following summary provides a high level overview of key health coverage provisions in the law and changes made with subsequent legislation.

· Most individuals will be required to have health insurance beginning in 2014. 

· Individuals who do not have access to affordable employer sponsored coverage will be able to purchase coverage through a health Insurance Exchange.  Some people in this category will have access to premium and cost-sharing credits available designed to make coverage more affordable. Small businesses will have the ability to purchase coverage through a separate Exchange.  Note: They still have not defined what is considered a "Small business."

· Employers will be required to pay a penalty for each employee who receives tax credits for health insurance through the Exchange, with exceptions for small employers.

· There are new regulations on all health plans that will prevent health insurers from denying coverage to people for any reason, including health status, and from increasing premiums based on health status and gender.

· Medicaid will be expanded to 133% of the federal poverty level ($14,404 for an individual and $29,327 for a family of four in 2009) for all individuals under age 65.

 

The Congressional Budget Office estimates that the legislation will reduce the number of uninsured by 32 million in 2019 at a net cost of $938 billion over ten years, while reducing the deficit by $124 billion during this time period.

 
 For additional information on this law and how it may impact you directly, please visit the Provider Education section of our website at www.chirocaremn.org and/or attend our Business Development Seminar scheduled for Thursday, September 23, 2010.
ProspectiveAuthorizationsProspective Authorizations Reduce Your Financial Risk
If you are in UM Category B or C, your office can reduce your financial risk and ensure timely payment of claims by obtaining the required authorizations before submitting the associated claim. Claims submitted without the required authorization will be denied and subject to a retroactive review. Care authorization requirements are:   

            UM Category C*: After the initial visit
            UM Category B*: After the 6th visit
            UM Category A*: Not required
            
*Some pediatric cases are exceptions and require a review
             regardless of a provider's UM Category
 

Please note that some Category B providers prefer to obtain approval for care before the visit count requires an authorization, e.g. before the seventh visit. As such, all authorization requests received for eligible members WILL be reviewed and possibly denied, even if the visit count doesn't yet require care authorization. 

Already submitted an authorization request but can't find record of how many services were approved? ChiroCare makes it easy to find--log on to
ChiroCare Connect, go to "Patient Status" and use the "Member Search" tool. Once the member's record has been obtained, go to "Treatment Plans". Comparing the authorization data available here against your treatment records will allow you to determine if a subsequent authorization request is necessary to support more care. Claims information may also be obtained from ChiroCare Connect but will not reflect any dates of service that have recently been billed or have not been billed to date. 

Confirming that the necessary authorization is in place will help your office ensure benefit coverage and obtain timely reimbursement.
InsureddifferencesSelf Insured vs Fully Insured: What are the Key Differences?
ChiroCare recently learned that the Allina Care system offers its employees a benefit structure that incents patients to obtain care from an Allina employed chiropractor rather than other ChiroCare providers. By encouraging employees to seek care from their own clinics, Allina believes it is minimizing costs and keeping the health care dollars spent within their own organization. 

While at first blush this may seem unethical or even illegal, it is well within the employer's rights to do so. As a self insured group, Allina has a great deal of flexibility in defining a customized insurance plan that would not be available through a fully insured plan.  

Don't understand the difference between self and fully insured? Here are a few key differences between the two: 

     Fully insured: 
          *     Typically used by smaller employer groups 
          *     Reduces financial risk through insurance premium payments that adjust
                 only once each year 
          *     Benefits are limited to those defined by the selected health plan (which require approval
                 from the state) 
          *     Governed by state insurance law with mandated benefits and strong compliance
                 requirements 
 
     Self insured: 
          *     Typically used by larger employer groups
          *     Usually utilizes administrative services from a health plan or TPA
          *     Employer does not pay insurance premiums but is required to fund claims costs and any
                 associated administrative fees
          *     Benefit structure can be customized based on employer's desire and does not always
                 require coverage of benefits mandated in fully insured programs
          *     Governed by ERISA (The Employee Retirement Income Security Act of 1974)

For additional information on the difference between self and insured programs,click here.
MysteryshoppingMystery Shopping On Your Behalf
To help ensure that we offer timely and effective service to our valued provider network, ChiroCare recently conducted a blind test to measure the responsiveness of the Clinical Hotline which providers are invited to use to contact a case manager. To get an accurate overview, calls were made on different days and at various times of the day over a period of two weeks.
 
The results of our calls were: 
      *    9 of 10 calls were answered by a case manager with no more than two rings
            (average was 1.6 rings)
      *    1 of 10 calls was not answered 
 
While we were pleased with the timely response when representatives were available, we were concerned about the inability to leave a voice mail message when that was not the case. In follow up, we are working with our administrator to confirm that callers are always given the option to leave a voice mail message in the event that a case manager is not available to answer.
 
To discuss questions related to authorization decisions, you may contact a Case Manager by calling (866) 525-5029 or (916) 569-3345 from 7:30 a.m. to 7 p.m. Central Time.
UMCategoriesUM Categories Adjust on July 1st
ChiroCare recently distributed letters to all contracted providers notifying each of his/her assigned UM Category for the next six months. If you did not receive a letter identifying your UM category for July 1, 2010 please contact ChiroCare's Provider Services team at (888) 638-7719 for assistance.  
ReminderRSVPReminder: RSVP for the Business Development Seminar
Invitations for ChiroCare's upcoming Business Development Seminar were recently distributed to all contracted providers. Take advantage of this unique opportunity to learn more about the local impact of recent national health care legislation, and other exciting topics, e.g. how to grow your business. Click here for more information.
RevisedUCareRevised UCare Denial Communications
ChiroCare recently adjusted its provider communications related to UCare claim and authorization denials to mirror the letter sent to patients. This change, at UCare's request, was based on the health plan's interpretation of current legislation. While several providers have questioned the format and/or wording of these communications, each of these letters has been designed by the applicable government agency-CMS or DHS-and can not be revised by the health plan or ChiroCare.  While we apologize for any initial confusion this transition has caused, please know that our Provider Service team is available to assist you with any questions you have related to authorization or claim denials. Our Provider Service team may be reached at (888) 638-7719 from 7:30 a.m. to 7 p.m. Central Time, Monday through Friday. 
OnlineEduSDOnline Education Approved for South Dakota
ChiroCare's online provider education seminars have recently been approved for continuing education credits by the South Dakota Board of Chiropractic Examiners. By visiting www.chirocaremn.org providers licensed in South Dakota, as well as Minnesota, may view three videos and earn up to 4.5 continuing education credits.
 
Providers who attended these seminars originally hosted by ChiroCare in December of 2009 offered very positive feedback:
 
            Value of Information presented: 9.46
            Quality of Speaker:  9.88
            Level of Speaker's Knowledge: 9.75
 
               *Values were averaged for the two classes and represent a 10 point scale, 10 being best.
StayConnectedStay Connected Using Social Media
 
Find us on Facebook      View our profile on LinkedIn
holidayHoliday Schedule:
In recognition of Independence Day, ChiroCare's Executive and Administrative Offices will be closed on Monday, July 5th. We wish you and your family a safe and happy holiday.
FastFactsFast Facts
 

 

May 2010

Performance Goal

Average speed to answer the phone

17 seconds

Less than 30 seconds

Volume of calls answered within 30 seconds

92%

Minimum of 80%

Call abandonment rate

1.8%

Less than 3%

Volume of all claims received electronically*

*Per MN Statute 62J.536 all providers in MN are to be submitting claims electronically as of 12/15/09

89%

Minimum of 90%

 

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