IMPORTANT NOTICE!
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Are you changing or adding a Tax ID Number (TIN)? Have you recently updated your address? Added a new specialty?
If so, then you need to fill out AFMC's Provider Change Form. In addition to using this form to change your TIN, it should be used to keep AFMC informed on current practice information; such as a change in address, phone, e-mail or fax, or a change in specialty.
Should you need to update your information now or in the future, you can save this document to your computer, print it out and send it in.
Questions? E-mail AFMC or call 800-624-4277.
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Version 5010 New File Format New Rulings
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In preparation for the ANSI 837 version 5010 file format in 2012, AFMC now requires providers to submit a zip+4 on any new provider application. To find the zip+4 for an address, visit the USPS Zip Code Lookup Web site.
In addition, each provider must have at least one active physical address. Therefore, PO Boxes will no longer be accepted as a physician's only active address.
For more information, about the 5010 standard visit CMS' Web site www.cms.gov.
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What to know about AFMC's Claims Appeal Process
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AFMC Call Center agents cannot appeal a claim on your behalf. Should you need to appeal a medical or hospital claim, please utilize AFMC's on-line appeal function by visiting the Web site,
www.azfmc.com.
Click on the "Provider" link on the right hand side of the page, then the "Claims Appeal" sub-link.
You may also send your appeal by mail to: Arizona Foundation for Medical Care
PO Box 2909
Attention: Medical Review
Phoenix, Arizona 85062-2909
If you need to appeal a hospital claim, please mail it to the address above Attention: Hospital Appeals.
If you are submitting an appeal based on pricing, please send it to AFMC. If you are appealing a paid claim, you must send your appeal to the Payor.
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HearPO Announces Strategic Partnership with the American Diabetes Association
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HearPO became a national strategic partner of the American Diabetes Association. Through this relationship, they are participating in efforts to educate people about the connection between diabetes and hearing loss. They are also supporting the Associations work to improve the lives of people who are affected by diabetes.
In the coming months, HearPO will sponsor several educational and fundraising events; such as walks, bike tours and the American Diabetes Association's consumer EXPO events. AFMC will pass this information along to our providers as we receive it.
About HearPO:
HearPO is a subsidiary of Ampliforn, a multinational company and the largest distributor of hearing aids and hearing services in the world. Amplifon is the parent company to four of North America's most prominent and respected providers of hearing instruments and services including Miracle-Ear, Sonus and HearPO. For more information, call 1-800-HEARING (432-7464) or visit their Web site www.amplifonusa.com.
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As an AFMC contracted provider you play a very important role in the delivery of healthcare services to the members of the employer groups we service. As such, it is important to AFMC to keep you informed of policies, procedures, and general reference information, which include minimum standards of care that are required of AFMC providers. We hope this information will help you better understand how AFMC operates.
Should you have any questions about information contained in Chart Notes, please contact our Marketing & Network Management Department or call 800-624-4277.
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Have you checked Patient ID Cards lately?
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When a member joins a health insurance plan, they receive an ID card which identifies them and/or their dependents as plan participants.
Because AFMC is the network of providers, a member ID card does not guarantee they have coverage. Instead, it lists the information necessary for your office to verify benefits and eligibility through your patient's plan administrator and also identifies the member can access an AFMC contracted provider, which is extremely helpful when issuing a referral to other AFMC providers.
It is important to review your patient's ID cards routinely to insure correct billing and network addresses. AFMC recommends checking ID cards at every visit to ensure a patient's file contains current and correct information.
Should you need information regarding benefits, eligibility or payment on a claim, contact the patient's plan administrator using the eligibility verification number printed on the back of the patient's ID card. For a detailed listing of administrators that AFMC works with, please visit our Web site at www.azfmc.com.
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GEHA Helps Members Quit Smoking with 100% Coverage
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Government Employees Health Association, Inc. (GEHA) now offers its members 100% coverage to help quit smoking once and for all with no copays, coinsurance, deductibles or dollar limits. These benefits apply to all GEHA members of an FEHB (Federal Employees Health Benefits) plan. Covered family members are also eligible if the GEHA member has a Self and Family enrollment.
Benefits are paid at 100% of the plan allowable with no deductible for in-network or out-of-network providers. GEHA's smoking cessation benefits cover:
- Up to four sessions of counseling for each attempt to quit, with two attempts to quit covered each year;
- Over-the-counter (with a physician's prescription) and prescription drugs approved for smoking cessation.
- Nicotine gum is covered, but a member must get a prescription from his or her doctor for it to be covered with no copays and coinsurance.
Members can find an in-network provider to prescribe cessation medication or to provide counseling by using GEHA's online Provider Search on www.geha.com. For more on GEHA's smoking cessation benefits, please see the GEHA Plan Brochure, which is available online at www.geha.com, or call GEHA Customer Service at (800) 821-6136.
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New Pediatric CPT Terminology Codes
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There is new Current Procedural Terminology (CPT) codes for reporting immunization administration in the pediatric patient population. The new codes became effective on January 1, 2011, and will replace codes 90465-90468.
The new CPT codes are as follows:
- 90460 - Immunization administration through 18 years of age via any route of administration, with counseling by physician or other qualified healthcare professional; first vaccine/toxoid component.
- +90461- Immunization administration through 18 years of age via any route of administration, with counseling by physician or other qualified healthcare professional; each additional vaccine/toxoid component (List separately in addition to code for primary procedure).
- Codes 90460 and 90461 should only be used when a physician or qualified healthcare professional provides face-to-face counseling to the patient/family during the administration of a vaccine.
- Code 90460 is reported once for the first component of each vaccine administered by any route. The reporting of code 90460 includes counseling for the first vaccine component*. Code 90461 is additionally reported for the counseling associated with each additional component of any combination vaccine.
For additional information regarding the 2011 Pediatric Immunization Administration Codes check out the AAP Web site. They offer an abundance of information on the topic and provide a detailed vaccine component chart for easy reference.
*A component refers to each antigen in a vaccine that prevents disease(s) caused by one organism. Combination vaccines are those vaccines that contain multiple vaccine components.
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Enrollment Search
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AFMC offers providers online patient enrollment verification. This information does not guarantee coverage or payment, but rather indicates that the specified patient has access to AFMC for the date of service, according to enrollment records.
To verify benefits and eligibility, physicians or their office staff MUST contact the Administrator listed on the enrollment screen, from the patient's health plan member ID card, or on the AFMC Administrator Listing. To access online enrollment verification log onto azfmc.com, then log into the secure area. Enter the providers TIN and PIN, then the Member's ID number or Last Name and Date of Birth. Please note, the fields are case sensitive and the date should be entered in this pattern: MM/DD/YYYY.
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Updated Provider Reference Guide
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AFMC has updated our Provider Reference Guide. The Guide is designed to assist contracted providers and their office staff in the
administration of AFMC's network plans. Whenever you have a question about any aspect of AFMC's operations as it pertains to your
practice and administering of benefits to AFMC members, first check the appropriate section of the Guide. If you don't find the answer to
your question, contact us. We are always willing to help.
The updated Provider Reference Guide can be accessed by going to
AFMC's Web site. The guide is in a secure area of the AFMC Web site. You must be a registered AFMC Web site user to access this information.
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326 E. Coronado Road · Phoenix, Arizona 85044
www.azfmc.com · networkmanagement@azfmc.com
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