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OUCH! TAKE THE KNIFE OUT, PLEASE
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Volume 1  No. 3
Greetings!

If you have ever been the recipient of a painfully disrespectful comment, you know that the deeper it cuts, the harder it can be to cope with.  This issue discusses how to handle such a comment.

 

Warmest regards,

Bonita 
L. Bonita Patterson
President, Polaris Consulting Group
Ouch! Take the Knife Out, Please
 

While carpooling to a meeting with Sally, a colleague and friend, we were discussing her niece's quest to find an affordable apartment in a nice neighborhood.  Sally, who is White, matter-of-factly said, "I'm trying to point her in the right direction - I don't want her to move to a Black or Hispanic neighborhood."

 

(Hello - Black girl in the house!)

 

I mustered enough self-control to keep the car on the road.  I took a deep breath and I said, "Sally did you hear what you just said?"  She appeared to replay the tape in her head for a second, then looked surprised and horrified.  She said, "I didn't mean it the way it

sounded.  I just meant that I want my niece to live in a safe neighborhood."  Mercifully, this conversation happened as we arrived at the meeting location so we had to end it.

 

Needless to say, I was not fully engaged in the meeting we were attending because I was processing what had just occurred. 

 

I had a decision to make about the outcome I wanted for our relationship and what I was willing to invest - preserve it or end it.  I asked myself the following questions:

  • Do I see sufficient value in maintaining a friendship?
  • How beneficial is our business association?
  • Does the risk-benefit analysis of our relationship yield more pluses than minuses?
  • Have I seen previous demonstrations of, or allusions to, a biased or bigoted mindset?
  • What does my gut tell me about Sally?
  • Is it worth my time to have a conversation about this?

I've known Sally for many years and have found her to be compassionate and caring.  She has been supportive, encouraging, and helpful to me on numerous occasions.  The answers to the above questions were strongly in favor of preserving the relationship.

 

I then had to decide my next steps.  To get in a more charitable frame of mind, I examined myself:

  • Am I completely free of bias and bigotry?
  • Have I ever negatively stereotyped others?
  • Am I proud of all of my unfiltered thoughts?

My self-examination revealed some mistakes and flaws, the acknowledgement of which made it easier for me to accept my friend's humanity.  It helped me be more understanding of her insensitivity, and thus level-out my emotions. 

 

I believe it is virtually impossible to live on Earth and never have a thought or belief that is beneath the standard you set for yourself.  Sometimes thoughts 'pop up' and surprise you.  You ask yourself, "Where did that come from?"  Then you analyze the thoughts and weed them out by shifting your thinking.  The willingness to grow as a person and to constantly course-correct is the best you can ask of yourself.

 

I used the carpool time on the way home from the meeting to take advantage of the 'teachable moment' that had presented itself.  Over the course of several conversations, the first of which was in the car on the way home, I stated my position, asked Sally some questions, and listened to her responses.  I said:

  • I was very troubled by what you said
  • I value our friendship and feel we need to talk this through
  • I thought you looked shocked when I mentioned what you said.  Is that what you were feeling?  What shocked you about it? (the fact that you had the thought, said it out loud, or both)
  • Why do you think your filter didn't engage before saying that - especially to me?
  • Do you really see Black and Hispanics in that way, especially the ones you don't personally know?
  • Was your core thought about a dangerous neighborhood or about race?
  • How might you have expressed it differently?

At the end of this process, Sally thanked me for hanging in there with her.  She said I helped her to think through why she made the statement, and to 'unhook' her racial stereotyping from the specific issues she had on her mind.

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Biz woman running up success chart 

You may find yourself in a similar situation, whether or not you're a member of the group being stereotyped.  I encourage you to speak up.  Your team, organization, and family benefit when you speak up.  Remember to do the following:

  • If your emotions are impacted, take a pause to calm yourself before speaking.  A good way to do this is assume (at least for now) they do not have a bad intent.
  • Decide on the outcome you are seeking
  • State how the objectionable statement makes you feel, what you think about it, and/or how others can be negatively impacted by it.
  • Ask the person what is the core message they are trying to communicate
  • Ask them how, or your suggest how, they could have said it differently
  • Do NOT repeat the offensive language.

Your Thoughts
 

Have you ever been on the receiving end of a hurtful comment?  How did you handle it?    Click Here To Respond or press Reply.

 
How have you spoken up after hearing a disrespectful comment made to, or about, someone else?  Click Here To Respond or press Reply.
 

Submit a question or situation you'd like me to address in a future newsletter.  Click Here To Submit An Item 

or press Reply.
Polaris Consulting Group works with individuals, teams, and organizations to strengthen the strategic behaviors that create synergy, enhance effectiveness, and increase personal and professional success.
 
Phone: 303.634.4253
 
 

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