We have some great news! We've made programming changes to InsForce to better serve you and your clients. Effective June 10, 2009, you will notice a couple of enhancements to our Billing Detail page in our online processing system, InsForce. You can access this page by either clicking on the Billing Inquiry link or the Policy Inquiry link. On the Billing Detail page the biggest change is that we've added a field titled "Amount to Collect for Reinstatement." This new field will show the total payment amount required to reinstate the policy after cancellation. This will be the same dollar amount you will receive if you contact our Customer Service Department and ask how much money is necessary in order to reinstate the policy. Now, in just about the same amount of time it takes to dial our phone number, you can have current and accurate answers to your payment questions! 

It is important to note that the amount shown in the field will change as time or other transactions occur for the policy. It will be current as of the date and time you view it on the screen but if any time goes by between your viewing the information and taking the payment, please go back into the billing detail page to ensure that nothing has changed before you accept payment. 

There will be times that you will see a "0" in this field. That means that either the policy is active or that it is not eligible for reinstatement. If it is not eligible for reinstatement this is typically because more than 45 days have occurred since the cancellation date. However, it may also mean that there is an Underwriting Memo or some other notice that must be resolved prior to the policy becoming eligible for reinstatement. So, if the policy status is canceled and you see a "0" in the field "Amount to Collect for Reinstatement" and 45 days have not passed since the cancellation date, please contact our Customer Service Department for assistance.
 
Another modification to the Billing Detail page is that we have included new fields showing the Policy Status and the Cancellation Date. Previously this information was found only on the Policy Inquiry page. It is now shown in both places. You can now get to all the billing information you could ever need simply by clicking on the Billing Inquiry link, entering a policy number or insured's name and clicking on the policy number which serves as a link to open the billing detail page.
 
Lastly, our Statement of No Loss (SNL) requirements changed in March and we would like to remind you a SNL is not required unless the policy has been canceled greater than 20 days. For those times when one is required because 21-45 days have occurred since the policy cancellation date, we ask that you retain it in your office with the rest of the client's documentation. Please do not fax it to our company. A handy guide is below for your convenience.

Please contact us at 866-665-2410 and press option 3 if you have any questions about this memo or any customer service issue. One of our friendly associates will be happy to assist you.
 
We appreciate your continued support of InsTrust and appreciate all that you do each day as an insurance professional to serve your agency and its clients.