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Erie County 2-1-1 Provides Services
|  For the millions of Americans needing help every day - from locating financial assistance during a family crisis, to finding adequate care for an aging parent, to searching for assistance with basic needs, to locating prescription assistance, 2-1-1 is an easy-to-remember phone number connecting people quickly to essential health and human services and resources throughout the country. In Ohio, 54 counties have a 2-1-1 program which is available to provide information to 88% of Ohioans. In Erie County, 2-1-1 is a collaborative program provided by United Way of Erie County, the Erie County Health Department and the City of Sandusky. Other organizations contribute to the program.
In 2011, Erie County 2-1-1 answered over 1660 calls from residents of Erie County. The majority of individuals needed help with basic needs like food, rent, utilities, housing and health care. Last year in a survey of 2-1-1 call centers across the country, 86 percent reported receiving more calls from those who have never used 2-1-1 before. Furthermore, approximately 90 percent reported receiving more calls from individuals who have never before accessed any form of basic needs services (food pantries, rent assistance, utility assistance, public assistance benefits).
To access 2-1-1 services, dial 2-1-1 from your home or dial 1-800-650-4357 from a cell phone. Individuals also may search for services online by visiting www.uwerieco.org. Click on the 2-1-1 icon. For more information, contact the United Way office at (419) 625-4672.
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Get Connected Training
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Are there times when you get questions from Consumers looking for help and don't know how to help them connect to appropriate services or supports in the community?
The "Getting Connected" training is a fun, interactive way to learn about:
- Quickly and effectively connecting consumers to information, appropriate services and supports in the community
- Refresh with colleagues on utilizing good customer service skills
- Practicing the "No Wrong Door" protocol
- Utilizing 2-1-1 effectively and efficiently to better serve consumers
- Other large systems/agencies that serve consumers in Erie County
Participation is
limited to the first 40 registrations!
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What is 2-1-1?
| United Way 2-1-1 is a free, confidential and anonymous,
non-emergency information and referral service that connects Lucas Greater Toledo, Wood, Ottawa, Erie, and Hancock County residents to the health and human services they need. |
| "Clients have called us and we have referred many to the 2-1-1 hotline that have gotten the help needed. Thank you!"
-Community Manager
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Get Connected Training
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Date: February 10, 2012
Time: 8:30a.m. to 11:30a.m.
Location: Erie County Health Dept.
Future Dates & Times:
May 15th @ 8:30am
October 16th @ 8:30am
Location to be determined
REGISTRATION: Please complete this registration and fax to:
Erie County Health Department
(419) 626-8778 * ATTN: April Mingus
This program is approved for 2 CEUs for Counselor, Social Work and Marriage & Family Therapists, and Nurses
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