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Our deepest sympathies go out to the people affected by the tornadoes and severe weather that struck the Southeast. Our heartfelt condolences are with everyone who tragically lost loved ones.
We appreciate you reading our newsletter and we encourage you to do so monthly. For instant updates, find us on Facebook or follow us on Twitter.
Sincerely,
Prime America Logistics, Inc.
18725 E. Gale Avenue, Ste. 205
City of Industry, CA 91748
Phone: (800) 424-7746 | Fax: (800) 230-3724
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SOCIAL NETWORKS
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PRIME AMERICA EXPANDS OPERATIONS WITH NEW
WAREHOUSE TERMINAL IN DAYTON, OHIO
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 | Prime America
Dayton, OH Terminal Warehouse |
Prime America is proud to announce the expansion of operations with a dedicated warehousing and logistics facility in Dayton, OH. This facility will further enhance Prime's ability to serve its customers throughout the United States.
The Dayton, OH facility will extend Prime America's terminal network allowing them to offer warehousing, volume LTL, truckload and expedited services to a greater percentage of the region. Initial points of service include Greenville and Columbus, Ohio, Louisville, KY and Indianapolis, IN.
The Dayton, OH facility was opened to service BSG in Greenville, OH and Sally Beauty in Columbus, OH on a daily basis, as well as the surrounding 75 mile radius. On a recent business trip, Mike Katyal, President/CEO, along with Katie Rittenhouse, Executive Assistant, and Shivon Settle, Carrier Relations Manager, were able to meet with several members of the BSG and Sally Beauty family to discuss the specific needs of the company. These members included: Jay Sandelin at BSG in Greenville, OH, Robin Waddell at BSG in Spartanburg, SC, John Falotico, Rich Morris, and Bette Stover at Sally Beauty in Columbus, OH, Bee Bee Rodriguez, Annette Alan, and Roper at Sally Beauty in Jacksonville, FL.
"This is an exciting time for Prime," reported Mike Katyal, Prime's President/CEO. "As we grow our territory, we are simultaneously growing our warehousing and transportation capabilities for our customers."
As an asset based carrier, Prime has been servicing the health and beauty industry for over ten years. Prime America currently maintains warehouse terminals in California, Illinois, New Jersey and South Carolina. A sixth terminal in Florida is scheduled to open later this year.
View Our Dayton, OH Transit Times Map
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SHERI GORE,
TERMINAL MANAGER, ILLINOIS |
 | Sheri Gore,
Terminal Manager, Illinois |
Sheri Gore has been a Terminal Manager at Prime America since May of 2007. She supervises Prime's operations in the Franklin Park, IL Terminal. She has been a Chicagoan her whole life, and brings 7 years of experience from another freight carrier: Tax Air. There, she worked in the Over, Short or Damage Department (OS & D) and honed her customer service skills.
What she enjoys the most about her position at Prime is getting to interact with customers. As a customer service professional, she is able to keep Prime's customers loyal and satisfied. Since working at Prime, Sheri has also become forklift certified and helps load and unload trucks whenever she is needed.
Outside of Prime, Sheri enjoys outdoor activities including concerts, boating, camping, and gardening. She also loves taking her dog for walks.
Thank you, Sheri, for being a part of Team Prime!
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2011'S TORNADOES BY THE NUMBERS
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 Below are the figures about the tornado that ripped through Joplin, Missouri in May and the 2011 tornado season. All statistics represent the official record of the National Weather Service, which covers 1950 to present day. For more perspective on this year's records, be sure to read this article on how unprecedented 2011 has been.
JOPLIN TORNADO
- People killed: 139
- People unaccounted for: 29
- Injured: More than 900
- Buildings destroyed: An estimated 8,000
- About the tornado: Storm Prediction Center says unofficial records show last single tornado with greater death toll occurred in 1947. National Weather Service rated the storm an EF5, the highest rating based on inflicted damage. Winds exceeded 200 mph.
TORNADO COUNT
- Tornadoes to strike Joplin: 1
- Preliminary tornado count so far in the U.S. during May (from Dr. Forbes): 326
- Average number of tornadoes in May during the past decade: 298
- Record for tornadoes in May: 542, in 2003
- Tornadoes so far in 2011 (Dr. Forbes' preliminary count): 1,243
- Average number of tornadoes in a single year during the past decade: 1,293
- Highest recorded number of tornadoes in a single year: 1,819, in 2003
DEATH TOLL
- People killed in Joplin tornado: 139
- Tornado deaths in 2011: 519 (as of Saturday PM)
- Highest recorded death toll in a single year: 794, in 1925
- People killed in Oklahoma (from May 24 tornado): 10
- People killed in Kansas (from May 24 tornado): 2
- People killed in Arkansas (from May 24 tornado): 6
Weather.com & Associated Press. "2011's Tornadoes by the Numbers." www.weather.com. Additional Sources: Joplin City Manager Mark Rohr; National Weather Service; FEMA
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EMOTIONAL INTELLIGENCE:
BOOSTING YOUR EIQ
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You may have a high IQ, but if you have an outstanding reputation as a customer service professional, it's probably your "emotional IQ" (EIQ) that deserves a lot of credit. Emotional intelligence is the ability to recognize, describe, understand, and work effectively with emotion. You're what is known as a "people person." If you don't see yourself as a "people person," here's how to boost your EIQ:
1. Practice analyzing customer emotions. When you witness undesirable emotions, respond with a voice tone or statements that communicate your assurance that they will experience satisfaction.
2. Validate your customer's feelings by using empathetic language like, "I can certainly understand your concern about this matter."
3. Practice "upstream thinking" by anticipating and acting on your customers' needs even before they recognize them.
4. Be aware of your body language. The way you stand, use your hands, or nod your head can send powerful messages of enthusiasm or indifference to customers, which they'll feel-and remember.
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| ABOUT US |
Prime America is a nationally renowned (TL) Truckload, (LTL) Less than Truckload, (3PL) Third Party Logistics, and Expedited Freight carrier. Our long history of success in the highly competitive logistics industry is based on our uncompromising commitment to meet every client's unique needs through a complete suite of transportation services. We have the resources and capacity to handle the needs of each customer in a flexible, custom tailored, and professional manner.
Visit Our Website to Request an Express Quote Today!
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Contributions
Thank you to the following people for their contribution to the newsletter:
Sheri Gore, Terminal Manager
Katie Rittenhouse, Executive Assistant
If you would like to contribute or subscribe to future newsletters, please contact:
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