REPORT FROM THE U.S.-There's a
potential new powerhouse poised to jump into the travel sector.
Search engine behemoth Google announced 1 July it
plans to acquire ITA Software in an all-cash deal for US$700 million,
subject to adjustments. A Google spokesman said there was no timetable
yet for the closing of the deal.
ITA, based
in Cambridge, Massachusetts, is a provider of software that is used to
organize flight information. The potential partnering with search
powerhouse Google could create a powerful force in the travel sector,
analysts say.
Google might have believed its travel offerings were
inferior to those of other sites, notably Microsoft Bing's airfare
predictor service, and saw ITA as a way to get even, said Henry
Harteveldt, travel industry analyst for Forrester Research. ITA's Needlebase
software, which allows users to acquire and sort
through data from multiple sources, is likely to level the playing
field, Harteveldt said.
Bing, which uses ITA, will now likely look for a new
supplier, he said.
"This most likely caused a headache for Bing," he
said.
Adding hotel searches
ITA currently does not offer any search capabilities
for hotels, but that could change.
Google is likely to add a hotel search function, said
Bill Watson, managing partner of Boston-based hospitality technology
consulting firm The Prism Partnership. That search capability could then be added to airline and car
rental searches, providing for one-stop travel information gathering for
consumers, he added.
"This could be a very pivotal moment in time for the
travel industry," Watson said.
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Robert Cole founder RockCheetah
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All this could be leading up to the emergence of "Troogle," or travel
Google, said Robert Cole, founder of hotel marketing strategy and
technology consultant RockCheetah.
"Travel's a big part of people's lives. What they do
on the hotel side will be interesting," Cole said. "There's big
opposition there."
It is still too early in the acquisition process to
say exactly what new products or services the company intends to roll
out, Google spokesman Andrew Pederson said.
Antitrust implications
Google's opposition is already taking notice of the
possible deal.
Barry Diller, chairman of Expedia and InterActive
Corporation, called the Google-ITA marriage "disturbing," according to a
report in the Financial
Times. He said such a deal would give Google
an unfair advantage in the market.
Google said it is
not in violation of antitrust law because it is not setting prices,
selling airline tickets, shutting out the competition or altering the
market-share environment.
Analysts were divided over whether the ITA deal could
be nixed over antitrust issues. Watson said the sheer amount of data
Google would be control could send up warning flags.
Not everyone shared that opinion, however.
Cole expects the deal to make it through the
government's antitrust test. The consumer isn't being harmed if the deal
is finalized, he said.
"I don't think they're trying to be evil," he said.
"It might make more people travel more."
Large companies are more likely to come under the
spotlight simply because of their size, Harteveldt said.
"I jokingly say Google would face scrutiny if they
changed the soda machines in the cafeteria," Harteveldt said.
A new OTA?
Assuming the deal is finally approved, Cole said there
is "no chance at all" of Google becoming the newest online travel
agent.
"They're making all of their money off of
advertising," he said, adding, "I think they want to do exactly what
they're doing in all of their other verticals and markets."
While Google has indicated it has no desire to begin
directly selling airline tickets, Watson is taking more of a
wait-and-see approach.
"It's my belief they might take that next step and get
into the booking of travel," he said. "ITA has the keys to the
kingdom."