Hi
Our CPD Webinar for this month 'Debt Strategies' received some great feedback from our students.
"Thanks for today's webinar. The content was
excellent! My skill set is deficient in the areas of sales and marketing so
please keep these types of sessions coming."
To avoid any confusion during the month of December, our two Webinar sessions are scheduled as follows:
Wednesday 16th December, 12:30pm (QLD time)
Thursday 17th December, 9:30pm (QLD time)
*This should alleviate any potential conflicts with Santa's schedule :)
Best regards,
Elise Harper
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 Diploma of Financial Services (Finance/Mortgage Broking Management) Bridging Program
FAQ
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FAQ: Who should complete this program
Answer:
"those brokers who wish to attain
industry best practice educational standards, increase development/ planning skills, develop risk analysis and management competencies, or simply those wishing to diversify their existing residential lending business to
incorporate commercial finance."
The real benefit to
mortgage brokers attending this program is that
they learn how to analyse business structures and financials and
understand the many facets of risk analysis. What does the
business look like? The diploma program addresses significantly more complex competencies including how to assess
the position of a business and how that position will be viewed by the lender.
This program exposes the student to more challenging lending scenarios
and expands the brokers skills to analyse their own business as well as
increase their confidence in tackling more complex deals that may involve a
company or trust structure.
Please call us to discuss your individual business and learning
requirements, and to ascertain how completing the Intellitrain Diploma bridging
program can assist you in your business while providing you with a Diploma
qualification.
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| "Customer service is not a
department...it's an attitude" |
You can 'beat' the
Customer Service Drum and 'bang on' consistently about your GREAT
CUSTOMER SERVICE but unless you have the Customer
Service ATTITUDE 'the Proof won't be in the Pudding'.
Remember your customers do
not buy products and services - they buy good feelings and solutions which
meet their individual requirements. Knowing your customer, means you
become better at anticipating their current and future needs.
Customer Service and Sales
are inseperable - GREAT Customer Service leads to and builds great businesses
through sales.
Want to know more about
inculcating the Customer Service Attitude within your business? Let
us know.
Ph: 1300 735 082
E: admin@intellitrain.com.au
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