Hosted PBX vs. Premise-Based Phone System
Business Woman with Computer

It's your choice: own and maintain equipment, or simply enjoy the features.
 
We are often asked how Hosted PBX service is better than owning their own customer-premise-based phone system - such as a traditional PBX or key system.

Traditional business phone systems provide a wide range of business and productivity features which are now also available through Hosted PBX services. So, the feature set is no longer a primary differentiating factor between the two options. For organizations whose livelihood is the phone - such as call centers - owning and maintaining their own phone system often makes sense.

For the majority of small- and mid-size businesses, however, a traditional phone system creates needless expenses and hassles, such as:
·  Physical maintenance. The burden of having to locate, protect, maintain and service sensitive hardware on site. A cool, clean, and dedicated room with backup power is needed to house the telephone switch/server.
·  Technicians. The need to call (or to train and employ) a technician every time a phone or an employee needs to be added, moved, reassigned, or removed from the system.
·  Costly wiring. Traditional phone systems must be hard-wired - every phone location requires copper wire be pulled and a special phone jack installed. (In contrast, Allstream's Hosted PBX solution uses the same Internet connection and jack that is already installed to connect your computer to the Internet.)
·   Costly upgrades. Adding a new feature to a traditional phone system will require either replacing the switch/server or adding another piece of hardware.
·   Costly expansion in your current office.  Adding new employees or additional lines usually requires adding new pieces of hardware, such as line cards.  If your existing phone system is maxed out, you might be forced to replace the whole thing.
·   Costly expansion to new offices. The same system (hardware, software, wiring and phones) must be replicated at each additional location - such as a satellite office or to connect a teleworker into the system.

Allstream's Hosted PBX service actually provides the best of "traditional" phone systems with the convenience of a hosted service:
·   A full suite of professional business phone features such as individual employee voice mail, extension dialing, direct dial numbers, auto-attendant, call forwarding, call hold, find-me/follow-me, three-way calling, and many other benefits; plus,
·   A purchase-free, worry-free, maintenance-free and technician-free phone system.

Small- to Mid-Size Business Benefits
Act big - don't spend big.
 
Small- to medium-sized businesses generally have the same communications needs of their larger counterparts, but are sensitive to the cost of an enterprise-sized telephony solution. Allstream's Hosted PBX telephony removes both the headaches and the cost associated with automated attendants, "follow me" features, direct dial phone numbers and integration of voicemail.
These are just a few of the things you can do with Allstream's Hosted PBX service:
·   Give your business phone system a boost with a digital receptionist customized to your business.
·   Configure several phones to ring together, so that any available person on a team can pick up a call.
·   Visual Voice Mail allows you to forward voice mails to an email address which allows you to manage your voicemails like emails. 
·   View your latest missed, incoming, and outgoing calls. Just like a mobile phone, call logs make it easy for you to see who has called, then choose which calls to return first.
·   List a single number and calls can be routed to several phone numbers based on your preferences. Find Me lets you set different call treatments for different callers, ensuring critical calls are never missed.

Allstream makes all this possible without the need for a new server or costly onsite reconfiguration. What's more, you don't need to maintain the software or download patches for it, and it's all backed by Allstream's technical experts, and protected by a Tier 1 data facility for the highest possible reliability.
At Avega, we work with our clients to create an informed decision on the right phone system for their business. Contact us today and let us introduce you to the possibilities of Hosted PBX. 
 
Contact us at 1.866.342.8342 or enquiries@avega.ca 
 
 
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