The Telecommunications Industry Ombudsman (TIO) has reported an almost 5% decrease in new complaints during 2009-10, with 167,955 new complaints received. While the moderate decrease was encouraging, the number of new complaints was still too high, Ombudsman Simon Cohen said at the launch of the TIO 2010 Annual Report.
"There has been an improvement this year following a period of sustained and substantial complaint growth," Mr Cohen said. "While positive, there is clear room for improvement."
One of the main areas of complaint was bill shock which the TIO defines as:
"Bill shock refers to a consumer's reaction when they receive a bill far in excess of their expectations. In 2009-10 there was a:
* 81% increase in issues about the calculation and/or imposition of roaming charges on a mobile service
* 71% increase in issues the calculation and/or imposition of charges for internet usage on a mobile service"
How can Telcoplus help you avoid bill shock?
1. By putting you on an appropriate plan and adjusting if required
2. Providing visibility via the Telcoplus customer portal - see separate article.
3. Providing tips on the cost effective use of mobile international roaming - see separate article.
For further details about the Telecommunications Industry Ombudsman (TIO) see: www.tio.com.au
Mobile international roaming allows you to keep in touch, and be contactable when travelling overseas. However, the costs of roaming a very high and here are a few tips to limit your expenditure:
Telcoplus provides it's customers an online portal to simplify the administration of their telecommunications services. The portal gives details of: 
Telcoplus customers are smart because they get personalised service from a dedicated account manager. We work on a first name basis and are your trusted supplier for all your phone, mobile and internet services. 
