Are You Blind?!
Ever seen someone do something that just seemed unbelievable? Surely if they had just listened, then they would have heard the issue. Or worse, they were looking right at the problem and STILL didn't see it. And it was as "plain as the nose on your face".
Actually it's called, "Paradigm Blindness". Yep, that's the fancier word for the one you're thinking of. This term is used to describe the inability to see an event until there is a prior context and language for naming the event. Or, in other words, we are blind until we are taught to see and to believe.
A paradigm is a set of assumptions about the nature of reality; assumptions about the way things are. And paradigms exist for each of us personally as well as in our business.
To see things in a different way or to change a culture, you have to change paradigms - the set of assumptions. And to change paradigms, you have to figure out a way to let go of current assumptions before you can replace them with new assumptions.
To develop a change strategy you have to:
introduce things that are not explained by the old assumptions, and help people to see them
provide a clearly defined new paradigm
build faith in the new paradigm
help people let go of the old paradigm
give people time in the neutral zone
give people touchstones
provide a safety net
(And do it all at the same time).
So, whether the change you wish to make real is building a culture of hospitality or just having your boyfriend 'see' the error of his ways, the strategy is the same.
Determine your goal. Let FLM help you realize it.
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