Front Line Marketing
Sparks Fly!

Your spark can make a connection and that can change everything!

holding the sun
Service Engagement March 2008
smiley Service professionals,
At Front Line Marketing, we are dedicated to strengthening Service Engagement.  We believe that by increasing the level of engagement with employees and with clients we can create a financial model that measures and offers a financial ROI on service.
To learn more about the art and science of service engagement, please contact us.
"Your spark can make a connection and that can make all the difference."
To your success,
Discouraged Working With Negative People, Positively
First, always try to spend your time with people that are uplifting and that encourage you. But we all know that everyone gets down once in a while and some people that we need to interact with are just 'happier' when they are discouraged and negative. Here are some strategies to help you and them see the situation more positively;
  • Concede the point quickly and completely.  It leaves the argument no where to go and just might help them see that it is just not that important.
  • Turn complaining sessions into strategy sessions.  We've all heard the saying, "Be part of the solution, not part of the problem".  There is nothing more energizing than working together on a common goal.
  • Separate past from future. I like the visual of a boat being pushed forward with nothing in front but calm water and the wake moving away from the boat out the back. Help others stuck in the past to move forward.
  • Use humor. There is healing in the exercise of laughter. Make it your mission everyday! Just be careful it is not at another's expense, unless it's yours. 
  • Use inspirational stories. I much prefer to press seminar participants for stories of exceeding expectations rather than poor service stories.  The mind is forced to change perspectives and create habits that look for positive acts of service. A great way to train the brain and our way of looking at situations!

asian man smile

"We judge others by their behavior. We judge ourselves by our intentions."
Ian Percy
"The only currency you have is influential communication."
Roger Love
  • People want to know what is expected of them. Tell them.
  • Reward and praise good work, every week.
  • Make sure they have the materials they need to do their job to the best of their ability.
  • Are the right people on the bus and in the right seat? Do they have the opportunity to do what they do best everyday?
  • Make the extra effort and take the extra time to care.
  • Listen!
  • Set goal oriented objectives and set timetables for completion.
  • Challenge with learning and growth opportunities.
  • Say "Thank you" - a lot! (But make it specific).
"The foolish man seeks happiness in the distance; the wise man grows it under his feet."
James Oppenheim
funny girl
In This Issue
Making negative, positive
Be nice and still expect more
Choose happiness
Hope is the power of being cheerful in circumstances we know to be desparate
The success we seek is only one step from our greatest defeat. Keep walking!
This month make a promise to yourself that you will strive to engage. You are a devine spark, unique to you. But people are looking for your spark to connect with theirs. And when that happens, Sparks Fly!
Contact Information
Bruce Cameron