The power of gratitude and its role in exceeding expectations
I was fortunate to be able to be with my client and partner for a week in S. Fl recently coaching on exceeding expectations and the power of gratitude. Suncoast Marketing of Davie Florida has decided that just meeting client expectations is not good enough and they have committed to 2008 being a time learning to Exceed Expectations.
As part of our conversations, we discussed the science behind having an attitude of gratitude and the positive affect that gratitude habits create.
Science has joined with religion and been able to prove what has been taken on faith by many up to this point. Here is what the research is finding. People that practice gratitude are happier and more likely to achieve goals and success. But there is more. Practice genuine gratitude regularly and they found that subjects were at least 25% happier, they slept better, suffered lower levels of stress, were more enthusiastic, had more energy and spent on average 1.5 more hours per week exercising than others.
And here is the kicker for business leaders. Happy people are more productive, less resistant to turnover, stress and THEY EXCEED CLIENTS EXPECTATIONS. Find out what makes your employees happy and motivate them to do the same.
Suncoast Marketing, thank you for your enthusiasm, energy and participation. You exceeded my expectations. |
 "A life spent making mistakes is not only more honorable but more useful than a life spent doing nothing."
George Bernard Shaw |
Find your unique spark.
Regardless of what you feel about the candidates or your feelings about elections, they are part of our lives. And they are another example of just how true the above headline and research that generated it is. The better we understand ourselves and others, the better we will be able to listen. The better we will understand. The faster we will build rapport. The stronger will be the trust that we have in others and them in us. The better we will communicate. And better communication will help us to identify clients unmet needs and exceed expectations.
Some of my best ideas come from clients.
